Managing Uncertainty in Organizational Communication

By Michael W. Kramer

© 2003 – Routledge

256 pages

Purchasing Options:
Paperback: 9780415649896
pub: 2013-04-23
US Dollars$48.95
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Hardback: 9780805849202
pub: 2003-11-30
US Dollars$85.00
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e–Inspection Copy

About the Book

In this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective (group/organizational) levels of analysis. Original studies based on the theory show that it provides a useful extension of URT, addressing some concerns raised by critics of that earlier model. Kramer illustrates that, as a model in progress, TMU will change as new research and insights build upon it.

Managing Uncertainty in Organizational Communication assists readers in understanding and researching uncertainty in communication, which encourages additional changes and improvements to the model. It is of primary interest to scholars, researchers, and practitioners in organizational, interpersonal, and group communication.

Table of Contents

Contents: Preface. Introduction and Rationale. Uncertainty Reduction Theory in Interpersonal Contexts. Uncertainty in Group and Organizational Contexts. A Theory of Managing Uncertainty: A New Model. Cognitive and Behavioral Processes for Managing Uncertainty: A Qualitative Study of Car Salespeople. The Influence of Competing Motives on Managing Uncertainty: Responses to Organizational Scenarios. A Textual Analysis of Managing Uncertainty: A Reanalysis of the Lucille Burger Story. Implications and Conclusions. Appendix.

About the Series

Routledge Communication Series

The Routledge Communication Series covers the breadth of the communication discipline, from interpersonal communication to public relations, offering textbooks, handbooks, and scholarly reference materials.

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Subject Categories

BISAC Subject Codes/Headings:
LAN004000
LANGUAGE ARTS & DISCIPLINES / Communication Studies