Effective leadership and management in health and social care are built on good practice, strong relationships and a critical understanding of the wider context in which care takes place. Leading, Managing, Caring illustrates how leadership and management work in everyday settings, providing invaluable support to those practising or studying in the area. The book introduces the four core building blocks of the caring manager or leader: personal awareness, team awareness, goal awareness and contextual awareness. Together these form a firm foundation for understanding and practice.
Drawing on up-to-date case studies, the authors explore how critical theoretical understanding can support practical attempts to work through complex situations with a diverse range of people. Also included is a toolkit containing carefully selected and practical tools for leading and managing change.
This comprehensive textbook is suitable for existing and aspiring managers and leaders in a range of health and social care professions, or anyone interested in understanding more about the complex landscape in which care services are managed and delivered in the UK.
'This book is quite ground-breaking in management literature, particularly as it is applied in management of care. It brings many values and approaches from a wide range of professional fields, but keeps a perspective on the responsibilities of a manager to their employers as well as to service users. It has a fresh and confident voice that will be very encouraging and inspiring for new and experienced managers. Few texts make these ideas as accessible as this book does.' – Vivien Martin, University of Brighton, UK
Introduction: Preparing to Lead Sara MacKian, Leona McCalla and Chris Russell Part 1: Leading, Managing, Caring in Practice Section 1: Approaching Leadership, Management and Care 1. The Pro-active Manager Wayne Taylor 2. Leadership and Vision Joan Simons and Helen Lomax 3. Managing Change Liz Tilley 4. Loss, Stress and Anxiety Wayne Taylor Section 2: Managing Relationships 5. Professions, Identities and Working with People Helen Lomax 6. Managing the Team Julie Charlesworth 7. Managing Partnerships Julie Charlesworth 8. Managing Professional Development Chris Kubiak 9. Developing a Coaching Style of Management Joan Simons Part 2: Leading, Managing, Caring in Context Section 3: Creating the Caring Environment 10. Making Sense of Organisations Richard Hester 11. Involving People Liz Tilley 12. Exploring Environments Helen Lomax 13. Understanding New Public Management Michelle Gander and Eileen Oak 14. Managing Safe Practice Jeanette Copperman Section 4: Leading for Ethical and Quality Care 15. Morals and Ethics in Leadership and Management Richard Hester 16. Learning from Challenges Joan Simons 17. Ensuring Quality Outcomes Liz Tilley and Jan Walmsley 18. The Law in Context Rod Earle Conclusion: Leading, Managing and Caring for the Future Sara MacKian Appendix: The Toolkit