© 2012 – Routledge
Communication Yearbook 22 contains in-depth literature reviews focused on an important topic in specialized areas as well as syntheses that describe scholarship in other domains. Each chapter addresses an aspect of one of the most pressing issues currently facing individuals: how to communicate with people from different backgrounds or cultures. The first two chapters examine the ways sex differences and cross-cultural differences affect communication behavior. The following three chapters focus on harmful speech, the effects of pornography on criminal sexual offenders and personalization of conflict. Further chapters focus on argumentation, organizational settings and government/media relations as well as styles of customer service, communication within families with aging parents and intercultural friendship.
1. "You Just Don’t Have The Evidence": An Analysis of Claims and Evidence in Deborah Tannen’s 'You Just Don’t Understand' Daena J. Goldsmith and Patricia A. Fulfs 2. Cross-Cultural Perspectives on Motivations of Verbal Communication: Review, Critique, and a Theoretical Framework Min-Sun Kim 3. Harmful Speech in Intergroup Encounters: An Organizational Framework for Communication Research Laura Leets and Howards Giles 4. Reactions of Criminal Sexual Offenders to Pornography: A Meta-Analytical Summary Mike Allen, David D’Alessio and Tara M. Emmers-Sommer 5. The Life Space of Personalized Conflicts Dale Hample 6. How to Handle Opposing Arguments in Persuasive Messages: A Meta-Analytic Review of the Effects of One-Sided and Two-Sided Messages Daniel J. O’Keefe 7. Communication Practices of Followers, Members, and Protégés: The Case of Upward Influence Tactics Vincent R. Waldron 8. The Crisis of Political Communication: Normative Critiques of News and Democratic Processes Erik P. Bucy and Paul D’ Angelo 9. Communication and Customer Services Wendy S. Zabava Ford 10. Communication in Families With an Ageing Parent: A Review of the Literature and Agenda for Future Research Susan Anne Fox 11. Adult Friendship: Examples of Intercultural Patterns Elisabeth Gareis