1st Edition
Quality Management System Handbook for Product Development Companies
Quality Management System Handbook for Product Development Companies describes a systematic approach for quality management and continuous improvement via a formal management system. The approach centers on a high-level process for defining a QMS — from essential prerequisites to improvement mechanisms. The book outlines the five major QMS phases: implementation planning; definition; refinement; deployment; and continuous improvement.
The text provides all of the information that a company needs to implement a quality management system (QMS). It describes the high-level QMS implementation process and offers guidance on how to define, deploy, and continually upgrade a QMS.
Recognizing the importance and acceptance of a process-oriented view of business operations, this book integrates a process-oriented approach to the establishment of a QMS, and describes the quality practices that are essential for product development.
Introduction
Introduction to Quality
Quality Management
Quality Management System
About This Book
PHASE I: PLAN
QMS Implementation Planning
Implementation Prerequisites
Implementation Plan
Mechanisms to Manage the Implementation
Communication
Motivating and Recognizing Employees
QMS Documentation Planning
Documentation Strategy
Documentation Management and Control
QMS Documentation Process
PHASE II: DEFINE
Defining Organizational Processes
Identify and Close Critical Quality Gaps
Establish an Organizational Process Baseline
Create Additional Process Documentation
Establish A Mechanism for Process Tailoring (if necessary)
Quality Practices
Typical Product Development Process
Quality Practices in Product Development Processes
PHASE III: REFINE
Quality Management System Refinement
Verification of Complete QMS
Validation of Complete QMS
PHASE IV: DEPLOY
QMS Deployment
Employee Training
Monitoring Process Adherence in Real Time
Internal Quality Audit Program
PHASE V: IMPROVE
Continual Improvement
Achieving the Gains: Mechanisms for Continual Improvement
How It All Ties Together: The Continual Improvement Cycle
Securing the Gains
References and Bibliography
APPENDICES
Appendix A: Sample Outline of a Project Plan for QMS
Implementation
Appendix B: Sample Outline of a Quality Manual
Appendix C: Sample Quality Procedures
Appendix D: Sample Forms and Templates
Appendix E: Example of an Audit Checklist
Appendix F: Sample Training Material
Biography
Vivek Nanda
“This comprehensive handbook guides planning, defining, and implementing a quality management system in a company, or in an organization within a company, that is involved in new product development. Though it is aimed primarily at quality professionals, it will be of interest to NPD managers who must understand the basics of quality systems and the ways implementation of a quality system will affect their activities. … provides six appendices of sample quality management system documentation and training materials. … ”
— George Kingston, NPD Consultant, in The Journal of Product Innovation Management, Vol. 24, Nos. 184-190, 2007
