Organization Behaviour for Leisure Services

By Darren Lee-Ross, Conrad Lashley

© 2004 – Routledge

278 pages

Purchasing Options:
Paperback: 9780750657822
pub: 2003-07-14
US Dollars$63.95

e–Inspection Copy

About the Book

Organization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action.

Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more. With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues involved - perfect for students and managers alike.

This book discusses and questions a number of key elements, including:

  • The individual and the organization
  • Groups in the organization
  • Organizational structures and behaviour
  • Management within the organization
  • Commercial hospitality, leisure and tourism in a service context

There is a Tutor Resource pack available to lecturers who adopt this text. Accredited lecturers can request access to download this material by going to to request access.


"This book makes for a useful textbook for intermediate students and early-stage leisure management professionals and consultants that are looking for a wide-ranging, cursory, overview of organizational behaviour in leisure service organizations."
-Annals of Leisure Research

Table of Contents

Introduction: hospitality, leisure and tourism definitions and debates; Hospitality, leisure and tourism management and organizational behaviour; The context of the leisure services organizations; Organizational structure design; Metaphors for understanding leisure services; Emotions in hospitality, leisure and tourism organizations; The individual in the service organization; Groups, leadership and power; Culture and the leisure services community; The empowered hospitality, leisure and tourism organization; Effective comunication in hospitality, leisure and tourism organizations; Managing diversity in the organization; Management as an integrating activity; Trends and futures in hospitality, leisure and tourism organizations.

About the Authors

Darren Lee-Ross, Associate Professor, Centre for Tropical Tourism Studies, James Cook University, Australia

Conrad Lashley, Professor in the Nottingham Business School, Nottingham Trent University, UK

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism