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Improving Testing: Process Tools and Techniques to Assure Quality book cover

1st Edition

Improving Testing Process Tools and Techniques to Assure Quality

Edited By Rohit Ramaswamy, Cheryl Wild Copyright 2008
    428 Pages
    by Routledge

    428 Pages
    by Routledge

    428 Pages
    by Routledge
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    The primary purpose of this book is to demonstrate how proven quality assurance tools and methods that have been applied successfully in the manufacturing and service industries for the past 20 years can be applied in the testing industry. It defines what is meant by the term "quality" in testing and reviews how three business process concepts – standards, process planning and design, and continuous improvement – can be used to improve the way in which tests are designed, administered, scored and reported so that errors can be eliminated.

    Foreword

    Preface

    Acknowledgments

    Part One: The Quality Model

    1. The Risks and Costs of Poor Quality in Testing, Cheryl L. Wild

    2. A Framework for Testing Industry Quality Improvement, Rohit Ramaswamy

    Part Two: Leadership

    3. Leadership in Testing, Richard C. Smith

    Part Four: Standards

    4. Standards in the Testing Industry, Cheryl L. Wild and Joan E. Knapp

    5. The Value of Accreditation, Roger L. Brauer

    6. An International Case Study of Accreditation, Peter Kronvall

    7. Accreditation in the Certification and Licensing Sector of the Testing Industry: Current Status and Future Possibilities: Sharon M. Goldsmith and Michael Rosenfeld

    8. Quality Systems for Testing, Marten Roorda

    Part Four: Design and Planning

    9. Designing Error-Free Processes, Rohit Ramaswamy

    10. Transitioning Between Testing Contractors, Charles A. DePascale

    11. Department of Education Perspective on Effective Vendor Relations, Judson Tumer

    12. Project Management and CBT Implementation: A Decision-maker’s Guide, Noel Albertson

    Part Five: Monitoring and Improvement

    13. Process Management in the Testing Industry, Rohit Ramaswamy

    14. Six Sigma in Testing, David O. Anderson

    15. Using Data Forensic Methods to Detect Cheating, David Foster, Dennis Maynes and Bob Hunt

    16. Detecting Exposed Test Items in Computer-Based Testing, Ning Han and Ronald Hambleton

    17. From Independent to Integrated Systems, Richard Dobbs and Stuart Kahl

    Part Six: The Future of Quality in the Testing Industry

    18. Next Steps in Improvement Quality in Testing, Cheryl L. Wild and Rohit Ramaswamy

    Contributors

    Index

    Biography

    Rohit Ramaswamy, Cheryl Wild

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