1st Edition

Applications of Quality Control in the Service Industries

By A. C. Rosander Copyright 1985

    This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.

    Foreword- William J. Ledger
    Preface
    Contributors
    PART I. ANATOMY AND PHYSIOLOGY
    Anatomy of the Vulva-Aikaterini Deliveliotou and George Creatsas
    Introduction
    Embryology of Vulva
    Anatomy of the Vulva
    Conclusion
    References
    Tissue Structure and Physiology of the Vulva- Miranda A. Farage and Howard I. Maibach
    Introduction
    Variations in Epithelial Structure
    Blood Flow and Innervation
    Hormonal Responsiveness
    Immune Cell Populations
    Tissue Hydration and Barrier Function
    Permeability
    Skin Irritation
    Microbiology
    Conclusion
    References
    Changes in the Vulva and Vagina Throughout Life- Miranda A. Farage, Howard I. Maibach, Aikaterini Deliveliotou, and George Creatsas
    Introduction
    Infancy and Early Childhood
    Puberty
    Reproductive Years
    Menopause and Older Age
    Conclusion
    References
    Microbial Ecology of the Vulva- Ronald W. Berg and Catherine C. Davis
    Introduction
    Anatomical Structure of the Vulva
    Factors Controlling Microbial Growth and Diversity
    Microflora of the Vulva
    Conclusion
    References

    PART II. SYMPTOMS, DISEASES, AND THERAPIES
    Are Vaginal Symptoms Ever Normal?- Matthew Anderson, Alison Karasz, and Sarah Friedland
    Introduction
    Characteristics of Normal Vaginal Discharge
    Characteristics of Normal Vaginal Odor
    Normalcy of Irritative Symptoms
    Conclusion
    References
    Common Diseases of the Vulva- Diane Elas and Rudolph P. Galask
    Introduction
    Assessment
    Physical Examination
    Diseases that Cause Vulvar Burning
    Diseases that Cause Vulvar Itching
    Diseases that Cause Vulvar Pain
    Diseases that Cause Vaginal Discharge
    Conclusion
    References
    Idiopathic Vulvodynia- Lauren D. Arnold and Gloria A. Bachmann
    Introduction
    Symptoms
    Etiology
    Prevalence
    Demographics
    Comorbid Conditions
    Gynecologic History
    Psychosocial and Sexual Aspects
    Diagnosis
    Treatment
    Conclusion
    References
    Vulvar Vestibulitis Syndrome- Miranda A. Farage and Rudolph P. Galask
    Introduction
    Definition and Disease Characteristics
    Prevalence and Patient Demographics
    Differential Diagnosis
    Etiology
    Management
    Conclusion
    References
    Vulvar Therapies: Evidence Vs. Testimony- Natalie Moulton-Levy and Howard I. Maibach
    Introduction
    Vulvodynia
    Eczematous and Papulosquamous Vulvar Dermatoses
    Benign Vulvar Nodules or Tumors
    Infectious Diseases
    Vulvar Neoplasm
    Conclusion
    References

    PART III. MENSES, HYGIENE, AND PRODUCTS
    The Menstrual Cycle, the Composition of Menses, and the Effect of Menses on the Skin- Miranda A. Farage, William H. Hood, and Paula J. Adams Hillard
    Introduction
    The Menstrual Cycle
    Composition and Properties of Menses
    Effects of Menses and Venous Blood on the Skin
    Conclusion
    References
    The Menstrual Cycle and the Skin- Birgit Drexler, Michael Landthaler, and Silvia Hohenleutner
    Introduction
    Hormonal Changes in the Course of the Menstrual Cycle
    Influence of the Sex Hormones on the Skin
    Premenstrual Syndrome
    Menstrual Cycle and Associated Skin Disorders
    Conclusion
    References
    Genital Hygiene: Culture, Practices, and Health Impact- Miranda A. Farage and Mario Bramante
    Introduction
    Genital Hygiene of Infants
    Genital Hygiene Among Premenarchal Girls
    Genital Hygiene Among Women of Reproductive Age
    Genital Hygiene Among Older Women
    Conclusion
    References
    Products for Vulvar Hygiene- Miranda A. Farage and Lisa Lennon
    Introduction
    Cleanliness and Odor-Control Products
    Menstrual Protection Products
    Products for Incontinence Control
    Other Products Used on the Vulva
    Medications
    Conclusion
    References

    PART IV. ETHNICITY AND SOCIOLOGY
    Vulva Ethnic Differences: An Overview- Marina Goldovsky and Howard I. Maibach
    Introduction
    Assessments of Variable Characteristics of Ethnically/Racially Different Skin
    Lipid Content
    Clinical Observations
    Conclusion
    References
    Female Genital Alterations: A Sociological Perspective- Samar A. Farage
    Introduction
    The Management of Sexuality as a Problem: Postmasturbation Disease
    Types of Female Genital Alterations
    Procedures of the 19th and 20th Centuries
    Contemporary Female Genital Alterations in North America
    Conclusion
    References

    PART V. INVESTIGATIONAL METHODS
    Bioengineering Methods for the Vulva- Sibylle Schliemann, Britta Opper, and Peter Elsner
    Introduction
    Common Bioengineering Techniques
    Measuring Mechanical Properties
    Conclusion
    References
    Transepidermal Water Loss Dynamics of Human Vulvar and Thigh Skin- Raphael Warren, Michaelle B. Jones, and Peter Elsner
    Introduction
    Evaluation of Transepidermal Water Loss
    Transepidermal Water Loss Findings
    Conclusion
    References
    Vulvar Toxicology- Christina Y. Wang and Howard I. Maibach
    Introduction
    Irritation of the Vulva
    Bioengineering Methods of Assessment
    Behind the Knee Test
    Vulvar Dermatitis
    Contact Urticaria
    Conclusion
    References
    Consumer Research and In-Market Comments- Brigitte Nijs
    Introduction
    What Do Women Want from a Feminine Hygiene Pad?
    Consumer Research Process for Feminine Hygiene Products
    Quality Assurance for Production of Feminine Hygiene Products
    Consumer Comments from Market Use
    Conclusion
    Reference
    Index

    Biography

    A. C. Rosander

    ". . .should have a place on the bookshelf of every industrial statistician and quality practitioner. . .a valuable resource to those who must teach, preach, and demonstrate the applications of quality control and improvement in the service industries, activities that surely will increase in importance and frequency in the days to come. "
    ---Technometrics