Designing Telehealth for an Aging Population

A Human Factors Perspective

By Neil Charness, George Demiris, Elizabeth Krupinski

© 2011 – CRC Press

112 pages | 17 B/W Illus.

Purchasing Options:
Paperback: 9781439825297
pub: 2011-10-11
US Dollars$76.95

e–Inspection Copy

About the Book

As simple and straightforward as two health professionals conferring over the telephone or as complex and sophisticated as robotic surgery between facilities at different ends of the globe, telehealth is an increasingly frequent component in healthcare. A primer on the human factors issues that can influence how older adults interact with telehealth systems, Designing Telehealth for an Aging Population: A Human Factors Perspective examines the new ways patients and healthcare providers communicate to achieve the same or better outcomes than with traditional face-to-face healthcare.

The authors examine older adult capabilities and provide standards and guidelines for telehealth design, enlivened by clinical examples and tutorials on human factors methodologies. They take a systematic look at how the use of human factors principles can facilitate the successful development, deployment, and maintenance of telehealth technology to better serve the aging population.

The authors have carefully stayed away from academic writing, distilling their experience in the form of basic observations and principles drawn from their work. They include suggested readings at the end of each chapter that supply the research underpinning their recommendations. The first reference to cover older adult users in an area that will only get bigger, this book sets itself apart by providing focused coverage of the human factors issues specific to aging populations and practical advice on how to accommodate them.

Table of Contents

Introduction and Purpose of this Volume

Definitions of Telemedicine and Telehealth

Human Factors and Ergonomics: Definitions

Person–Environment Fit: Why a Human Factors Approach is Helpful


Demographics of Health Care Utilization by an Aging Population

Population Aging and Health Care Profession Aging

Plan for the Book

Suggested Readings

Know the Health Care User



Psychomotor Performance



Issues of Disability


Suggested Readings

Health Care Environments and their Characteristics

Telemedicine Clinic Design


Suggested Readings

Telemedicine Fields and Human Factors Issues







Telemental Health

Home Telehealth and Remote Monitoring


Suggested Readings

Standards and Guidelines

The American Telemedicine Association and Standards

ATA Guidelines

National and International Standards and Guidelines

Suggested Readings

Tutorials on Usability Testing, Setting up Diagnostics, and Health Status Monitoring

Usability Testing

Setting up Diagnostics

Issues in Health Status Monitoring

Suggested Readings

Tutorial on Conducting Focus Groups

What Are Focus Groups?

Getting Started

Conducting the Session

After the Session

Suggested Reading

The Future, Resources, and Conclusions

Keeping the Promise of Human Factors Engineering: Promoting Efficiency, Safety, and Comfort

The Future: Smart Homes, Remote Monitoring, and Treatment

Associations Devoted to Human Factors and Telehealth


Suggested Readings

About the Series

Human Factors and Aging Series

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
MEDICAL / Physical Medicine & Rehabilitation
TECHNOLOGY & ENGINEERING / Industrial Health & Safety