© 2016 – CRC Press
200 pages | 30 B/W Illus.
This book provides public managers with an integrated conceptual framework for making informed electronic governance decisions. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service and to facilitate democratic governance. The issues include digital inclusion (digital divide), telecommunication infrastructure, information and service integration, ICT service management, ICT management capacity building, digital privacy and security, virtual transparency and accountability, and online civic engagement.
Introduction: The Rise of Digital Governance. Managing Digital Governance: A Framework for Public Managers. Digital Inclusion: Bridging the Digital Divide. Digital Infrastructure: Telecommunication Infrastructure, Technical Standards, and the Role of Government. Citizen-Centric Electronic Services: The Drive for Cross-Boundary Collaboration and Integration via Information and Communication Technologies (ICTs). Management of ICT Services: Performance Management, Project Management, and Management of IT Outsourcing. Online Civic Engagement: Relishing Online Democratic Governance Challenges and Their Political, Managerial, and Digital Solutions. Trust in Digital Governance: Digital Privacy and Security, Online Transparency, and Virtual Accountability. Building Management Capacity for Digital Governance: Core competencies and Strategies. Conclusion: Challenges and Opportunities of 21st Century Digital Governance.