To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics—depending on the level of detail and understanding required.
During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook.
In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of:
- Node-link maps
- Process activity maps
- Process step maps
- Basic task element maps
- Event pathway maps
- Response timeline maps
- Key performance driver maps
Filled with graphical illustrations, the book can be read sequentially or used as a "How do I do that?" reference book. It includes easy-to-follow explanations along with numerous examples of both good and bad implementation. In addition, it includes case studies from a wide range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.
Introduction
Maps and Metrics
Node-Link Maps
What It Is
When to Use
Key Definitions
General Description
Linked Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Throughput Capacity Constraints
Excess System Variability
Disruption Vulnerabilities
Case Study
References
Process Activity Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-By- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References
Process Step Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Studies
References
Basic Task Element Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Studies
Remotely Operated Vehicle Operational Analysis
Time-Critical Tactical Team Analysis
References
Event Pathway Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References
Response Timeline Maps
What It Is
When to Use
Key Definitions
General Description
Linked Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References
Key Performance Driver Maps
What It Is
When to Use
Key Definitions
General Description
Common Associated Performance Measures
Step-by- Step Instructions
Insights, Cautions, and Potential Improvement Areas
Case Study
References
Summary
Compiled Glossary
Compiled Reference List
Index
Biography
Jerry L. Harbour
