1st Edition
Shiftwork Safety and Performance A Manual for Managers and Trainers
As more employees work non-routine hours, often in critical safety and security positions, recognizing and reducing stress and the human error it causes is more important than ever. Performance problems caused by unconventional work schedules and resulting fatigue are a significant cause of industrial accidents, lost productivity, and high medical costs. Shiftwork Safety and Performance offers practical solutions to managing fitness and health, improving alertness and sleep quality, and maintaining a social life while performing shiftwork. The author, an experienced safety consultant and trainer who has studied shiftwork around the country, explains the often disastrous consequences of inadequate alertness, and offers ways to improve morale and reduce accidents. If you supervise or train shiftworkers, this book will help you identify opportunities to improve workplace and worker safety.
This easy-to-read, practical manual introduces scheduling strategies to improve alertness, enhance the quality of time away from work, and assist crew communications. It is the first and only complete guide on the complex subject of shiftwork and human performance, and the first book addressing the serious subject of shiftworker burnout.
Preface
How to Use this Book
Chapter One: Performance Improvement and Critical Jobs
Objectives of Chapter One
Can You Imagine
Performance Improvement in Critical Jobs
Technical Empowerment and Critical Jobs
Eliminating Shiftwork Set-Ups and Slip-Ups
Globezilla--an Overview of the Shiftwork Set-Up
Manager's 24-Hour Checklist
A New Apprch
Summary--Our Goals for You
Chapter One -- Endnotes
Chapter Two: Two Views of the Shiftworker
Objectives of Chapter Two
Training--Darkside or Brightside?
Extra-Achievers and Shiftwork
Brightside View of the Shiftworker
Summary--Understanding the Two Views
Chapter Two Endnotes
Chapter Three: Shiftwork and Safety
Objectives of Chapter Three
Communicating and Slelling Safety Needs
Human Error in Shiftwork
World Class Incidents
Shiftworker Jet Lag
Shiftwork Safety and Critical Plant Jobs
Experiments in Safety and Performance -- Doing Something About It
Summary--Predicting Future Incidents
Chapter Three Endnotes
Chapter Four: Scheduling Shiftworkers
Objectives of Chapter Four
A Multitude of Schedules
12-Hour Schedules
The Fifth Crew as the Training Solution
Final Comments on the 12-Hour Schedule
Very Rapid Rotating Schedules
Managing Team Member Mix
Summarizing Shift Scheduling
Chapter Four Endnotes
Chapter Five: F.A.S.T. Tracking Techniques
Objectives of Chapter Five
U.S. Space Program is the Beginning
F.A.S.T. Tracking Techniques for Shiftworkers
Time-Off Techniques
Summary of F.A.S.T. Tracking
Chapter Five Endnotes
Chapter Six: Promoting and Using Performance Tracking and Improvement
Objectives of Chapter Six
The Tracking System
Emergency Response Team Example
Crisis Leads to Change
Attitudes and Beliefs
Performance Improvement (Behavioral Change) Blockers
First Step: Convince 'em
Handling Learner Readiness in 24-Hour People!
Learning Through Optimism and Encouragement
Getting Them Involved!
Strategy #1: Increase Your Employees' Involvement
Strategy #2: Use Existing Teamwork to Push the Program
Summary--Learning the Essentials from NASA
Chapter Six Endnotes
Appendix One: Surveys and Checklists
Supervisor's Checklist for 24-Hour People
F.A.S.T. Tracking Items
Secrets of Team-Based Behavior Change Programs
Shiftworker's Survey
Appendix Two: Incidents and Costs
Appendix Three: Additional Resources
Glossary
Index
Biography
Peggy Westfall
"... provides plenty of documented information about shiftwork that should be informative to both managers who work day shifts, and the workers and supervisors who work the other shifts... It contains many citations to literature without being pedantic-a feature that makes the book quite readable for workers and managers alike."
-Roger C. Jensen, Professional Safety
