Workplace violence has emerged as a growing concern in today's interdependent political economy, and increasing attention is being paid to the phenomenon both by business and in the academic world to identifying its causes and to devise strategies to prevent it. In this book a distinguished international team, composed of both academics and practitioners, identify and address the key issues. It reviews the earlier literature on workplace violence, identifying and assessing key trends and patterns of violence at work, and reapplying traditional theories of victimisation and approaches to prevention, security and safety. Particular attention is paid to case studies which reflect innovative practice in prevention strategies, and in assessing informal frameworks which have been developed in response to this. Overall this book provides a foundation on which to base ways of better explaining, predicting, understanding and preventing workplace violence.
Introduction 1. Defining Violence at Work, Vaughan Bowie 2. Occupational violence in industrialised countries: types, incidence patterns, and 'at risk' groups of workers, Claire Mayhew 3. Causal factors of violence in the workplace: a human resource professional's perspective, A. Giles Arway 4. Developing a framework for understanding patterns of abuse and violence against businesses, Matt Hopkins 5. The process of employee violence: the building of a workplace explosion, James F. Kenny 6. Workplace violence in the United States: are there gender differences?, Shannon A. Santana and Bonnie S. Fisher 7. Prevention of violence affecting workers: a systems perspective, Mark Braverman 8. Standards for violence management training, Brodie Paterson and David Leadbetter 9. Why workplace bullying and violence are different: protecting employees from both, Oonagh Barron 10. Dealing with violence in the workplace: the experience of Canadian unions, Anthony Pizzino 11. The Assaulted Staff Action Program (ASAP): ten-year analysis of empirical findings, Raymond B. Flannery 12. Violence at work: supporting the employee, Noreen Tehrani Concluding thoughts