Organizational Communication Products

  • Interpersonal Coordination and Performance in Social Systems

    Edited by Pedro Passos, Keith Davids, Jia Yi Chow

    Interpersonal coordination is an important feature of all social systems. From everyday activities to playing sport and participating in the performing arts, human behaviour is constrained by the need to continually interact with others. This book examines how interpersonal coordination tendencies…

    Hardback – 2016-05-19 
    Routledge

  • The Social Psychology of Organizations

    Diagnosing Toxicity and Intervening in the Workplace

    By Joanna Wilde

    Healthy and successful organizations require the people who work within them to be happy, resilient and creative. Just as a human body is undermined if it suffers from sickness, so an organization can only function fully if the people who work within it feel engagement and well-being, and any toxic…

    Paperback – 2016-04-14 
    Routledge

  • The Ostrich Effect

    Solving Destructive Patterns at Work

    By William A. Kahn

    The Ostrich Effect goes beyond the typical "how to" approach of most books that deal with difficult conversations at work. It aims to teach the reader what conversations to have, and when to have them, in order to solve destructive problems that occur in the workplace. Like the proverbial ostrich…

    Paperback – 2015-12-02
    Routledge

  • Psychology and Work

    Perspectives on Industrial and Organizational Psychology

    By Donald M. Truxillo, Talya N. Bauer, Berrin Erdogan

    Psychology and Work is a new textbook for introductory Industrial and Organizational (I/O) Psychology classes. Written by award-winning I/O professors with expertise in I/O Psychology and teaching this course, the book is organized into three main sections. It first includes a brief overview of the…

    Paperback – 2015-11-23
    Routledge

  • Leading the Customer Experience

    Inspirational Service Leadership

    By Sarah Cook

    Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others.…

    Hardback – 2015-09-03
    Routledge

  • Socialize Your Patient Engagement Strategy

    How Social Media and Mobile Apps Can Boost Health Outcomes

    By Letizia Affinito, John Mack

    Socialize Your Patient Engagement Strategy makes the case for a fundamentally new approach to healthcare communication; one that mobilizes patients, healthcare professionals and uses new media to enable gathering, sharing and communication of information to achieve patient-centricity and provide…

    Hardback – 2015-08-07
    Routledge

  • The Tone From the Top

    How Behaviour Trumps Strategy

    By Ian Muir

    Many companies have been criticised for weak business ethics, including in some cases breaking the law. Numerous scandals have rocked industries as diverse as banking, insurance, oil, supermarkets, consumer goods, pharmaceuticals and the media. But ethical lapses are not confined to business; few…

    Hardback – 2015-06-03
    Routledge

  • Exploring Internal Communication

    Towards Informed Employee Voice, 3rd Edition

    By Kevin Ruck

    This third edition of Exploring Internal Communication includes new chapters on the history of internal communication, the evolution of employee engagement, the current state of practice, change communication, storytelling, research and measurement, an internal communication measurement dashboard,…

    Paperback – 2015-03-31
    Routledge

  • Business and Buddhism

    By Joan Marques

    Business and Buddhism explores alternative ways of leading in the aftermath of the Great Recession and the many stories of fraud and greed that emerged. The book explores shifts in business perspectives as more value is placed on soft skills like emotional intelligence and listening, and…

    Paperback – 2015-03-20
    Routledge

  • Design Attitude

    By Kamil Michlewski

    Design Attitude is a book for those who want to scratch beneath the surface and explore the impact design and designers have in organisations. It offers an alternative view on the sources of success and competitive advantage of companies such as Apple, where design plays a leading role. It sheds…

    Hardback – 2015-03-19
    Routledge

  • Team Training Essentials

    A Research-Based Guide

    By Eduardo Salas

    Team Training Essentials succinctly outlines best practices for team training, as based in the latest organizational psychology research. Organized into 5 ‘pillars,’ this clear, accessible guide covers all aspects of team training, from design and delivery to evaluation, transfer, and sustainment…

    Paperback – 2015-02-10
    Routledge

  • Always On

    Digital Brand Strategy in a Big Data World

    By Arve Peder Øverland

    Where do powerful strategies come from? How do some companies develop strategies that enable them to outperform others regardless of the state of their industry or the economic climate? How does a company get the essentials to work in regard to the company’s strategies, such as leadership buy-in…

    Hardback – 2014-12-23
    Routledge

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