Operations Management Products

  • Quality and Operations Management

    Revised Edition, 1st Edition

    By Elearn

    This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their…

    Paperback – 2007-12-13
    Management Extra

  • Thinking Through Systems Thinking

    1st Edition

    By Ion Georgiou

    Systemicity is receiving wider attention thanks to its evident paradox. On the one hand, it occurs as a problem with complex symptoms. On the other, it is sought after as an approach for dealing with the non-linear reality of the world. At once problem and prize, systemicity continues to…

    Paperback – 2006-12-07

  • World Class Applications of Six Sigma

    1st Edition

    Edited by Jiju Antony, Ashok Kumar, Ricardo Banuelas

    World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what…

    Paperback – 2006-06-05

  • Timeshare Resort Operations

    1st Edition

    By Randall Upchurch, Conrad Lashley

    This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal…

    Hardback – 2006-01-09

  • Six Sigma and the Product Development Cycle

    1st Edition

    By Graham Wilson, Maersk Molan

    Six sigma is an effective and important management approach particularly used by multinational companies with manufacturing bases in the Asian and Pacific rim.One of the key issues facing businesses today is how to eliminate the high cost of developing new products. This is an area where the…

    Paperback – 2005-06-15

  • Total Operations Solutions

    1st Edition

    By Ron Basu, J. Nevan Wright

    Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public…

    Paperback – 2005-06-13

  • The Goal

    A Process of Ongoing Improvement, 3rd Edition

    By Eliyahu M. Goldratt, Jeff Cox

    Alex Rogo is a harried plant manager working ever more desperately to try and improve performance. His factory is rapidly heading for disaster. So is his marriage. He has ninety days to save his plant - or it will be closed by corporate HQ, with hundreds of job losses. It takes a chance meeting…

    Paperback – 2004-11-17

  • ISO 14001 Environmental Systems Handbook

    2nd Edition

    By Ken Whitelaw

    ISO 14001 Environmental Systems Handbook Second Edition outlines the scope and purpose of the standard, making it accessible to all. The author begins by explaining the concepts of the standard, which sets the tone for a practical guide to implementation of an ISO 14000-compliant environmental…

    Paperback – 2004-08-21

  • FileNet

    1st Edition

    By Todd Groff, Thomas Jones

    FileNet is the world's leading enterprise content management system. Established in 1982, FileNet practically invented the field of Enterprise Office Document Imaging Systems. FileNet's Image Services is the industry's leading provider of high-volume systems for storing, retrieving, and managing…

    Paperback – 2004-06-10

  • Improving Inventory Record Accuracy

    1st Edition

    By Tony Wild

    Record accuracy has become the focus of attention for many businesses because customers have higher expectations of the right item being delivered on time, and competitive pressures do not allow for extra stockholding. Businesses now have the opportunity to become much more effective given the…

    Paperback – 2004-05-25

  • Six Sigma

    1st Edition

    By William Truscott

    There are a number of distinctive features of this book that makes it different from other on Six Sigma. It recognizes that there are two diametrically opposing views expressed on Six Sigma, those that are strongly in favour, and those that are not, for various reasons. The book deals, head on,…

    Paperback – 2003-07-16

  • Six Sigma Deployment

    1st Edition

    By Cary Adams, Praveen Gupta, Charlie Wilson

    Six Sigma Deployment provides a thorough understanding of the Six Sigma methodologies and its implementation in various industries. The authors offer practical information for successful implementation as well as what is needed to plan, monitor and steer this business strategy toward success. The…

    Hardback – 2002-12-23

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