Quality Management Products

  • ISO 9001:2015 for Small Businesses

    6th Edition

    By Ray Tricker

    Small businesses face many challenges today, including the increasing demand by larger companies for ISO 9001compliance, a challenging task for any organisation and in particular for a small business without quality assurance experts on its payroll. Ray Tricker has already guided hundreds of…

    Paperback – 2016-09-20 
    Routledge

  • Reinventing Communication

    How to Design, Lead and Manage High Performing Projects

    By Mark Phillips

    In his ground-breaking book, Reinventing Communication, Mark Phillips shows how even the most mature organization can fail to deliver successful projects - and worse, how this can lead to an organization's demise. With clear examples, Mark reveals the underlying principles at work and introduces a…

    Paperback – 2016-08-31 
    Routledge

  • Patient Safety

    Perspectives on Evidence, Information and Knowledge Transfer

    Edited by Lorri Zipperer

    Patient Safety: Perspectives on Evidence, Information and Knowledge Transfer provides background on the patient safety movement, systems safety, human error and other key philosophies that support change and innovation in the reduction of medical error. The book draws from multidisciplinary areas…

    Paperback – 2016-08-31 
    Routledge

  • Third Sector Performance

    Management and Finance in Not-for-profit and Social Enterprises

    By Richard Greatbanks

    Edited by Graham Manville

    Global financial crisis and colossal sovereign debt has resulted in the need for radical cuts in public expenditure in many countries. Against this background, the contributions in Third Sector Performance acknowledge that, as a result, more imaginative ways of delivering public services are being…

    Paperback – 2016-08-31 
    Routledge

  • Gender, Design and Marketing

    How Gender Drives our Perception of Design and Marketing

    By Gloria Moss

    Product and service designers place increasing emphasis on the colour, form and appearance of what their organization offers and the language with which they describe it. Gloria Moss' erudite, sophisticated and fascinating book, guides the reader to an understanding of the way gender influences…

    Paperback – 2016-08-31 
    Routledge

  • Islamic Values and Management Practices

    Quality and Transformation in the Arab World

    By Maqbouleh M. Hammoudeh

    The author of this thought provoking addition to Gower's Transformation and Innovation Series has worked as a management consultant in the Arab Middle East for 25 years. In Islamic Values and Management Practices she acknowledges that businesses and other organizations in the region face urgent…

    Paperback – 2016-08-26
    Routledge
    Transformation and Innovation

  • A Stakeholder Approach to Managing Food

    Local, National, and Global Issues

    Edited by Adam Lindgreen, Martin K. Hingley, Robert J. Angell, Juliet Memery

    This research anthology explores the concept of food production and supply, from farm gate to plate, bringing together contemporary thinking and research on local, national, and global issues from a stakeholder perspective. A Stakeholder Approach to Managing Food includes a number of sections to…

    Hardback – 2016-08-19
    Routledge
    Food and Agricultural Marketing

  • ISO 9001:2015 In Brief

    4th Edition

    By Ray Tricker

    ISO 9001: 2015 In Brief provides an introduction to quality management systems for students, newcomers and busy executives, with a user friendly, simplified explanation of the history, the requirements and benefits of the new standard. This short, easy-to-understand reference tool also helps…

    Paperback – 2016-07-04
    Routledge

  • ISO 9001:2015 Audit Procedures

    4th Edition

    By Ray Tricker

    Revised and fully, ISO 9001:2015 Audit Procedures describes the methods for completing management reviews and quality audits and describes the changes made to the standards for 2015 and how they are likely to impact on your own audit procedures. Now in its fourth edition, this text includes…

    Paperback – 2016-06-30
    Routledge

  • Why Safety Cultures Degenerate

    And How To Revive Them

    By Johan Berglund

    From Chernobyl to Fukushima, have we come full circle, where formalisation has replaced ambiguity and a decadent style of management, to the point where it is becoming counter-productive? Safety culture is a contested concept and a complex phenomenon, which has been much debated in recent years. In…

    Hardback – 2016-06-20
    Routledge

  • Lean Six Sigma for Small and Medium Sized Enterprises

    A Practical Guide

    By Jiju Antony, S. Vinodh, E. V. Gijo

    It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers.Lean Six Sigma for Small…

    Hardback – 2016-05-18
    CRC Press

  • A Six Sigma Approach to Sustainability

    Continual Improvement for Social Responsibility

    By Holly A. Duckworth, Andrea Hoffmeier

    In an age when most business plans extend only to the next quarterly reporting period, the authors of this book propose an audaciously longer view of future planning. Reaching beyond the modern five or ten-year strategic plan, the authors take a cue from Kongo Gumi, a Japanese construction company…

    Hardback – 2016-02-19
    CRC Press
    Industrial Innovation Series

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