Quality Management Products

  • Activity Based Management

    Improving Processes and Profitability

    By Brian Plowman

    This title was first published in 2001: Product and particularly customer profitability are black holes in most managers’ understanding of their business. Identifying customer revenue is easy but identifying what they cost - so we can understand whether or not they are profitable - is difficult. In…

    Hardback – 2017-09-30 
    Routledge
    Routledge Revivals

  • Design for Behaviour Change

    Theories and practices of designing for change

    Edited by Kristina Niedderer, Stephen Clune, Geke Ludden

    Design impacts every part of our lives. The design of products and services influences the way we go about our daily activities and it is hard to imagine any activity in our daily lives that is not dependent on design in some capacity. Clothing, mobile phones, computers, cars, tools and kitchenware…

    Hardback – 2017-09-01 
    Routledge
    Design for Social Responsibility

  • Health Systems Improvement Across the Globe

    Success Stories from 60 Countries

    Edited by Jeffrey Braithwaite, Russell Mannion, Yukihiro Matsuyama, Paul Shekelle, Stuart Whittaker, Samir Al-Adawi

    Following on from 2015’s Healthcare Reform, Quality and Safety: Perspectives, Participants, Partnerships and Prospects in 30 Countries, this book encompasses a global perspective on health care while shifting the focus from reform to showcasing success stories of healthcare systems worldwide. It…

    Hardback – 2017-08-02 
    CRC Press

  • Safe Design and Construction of Machinery

    Regulation, Practice and Performance

    By Elizabeth Bluff

    The origin of this book is the compelling evidence that a high proportion of machinery-related deaths and injuries are attributable to genuine and serious risks originating within machine design and construction. This trend continues despite significant legal obligations, notably the European…

    Paperback – 2017-08-01 
    CRC Press

  • ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard

    Increasing the Quality of an Organization’s Outputs, 7th Edition

    By David Hoyle

    Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of  ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher,…

    Paperback – 2017-07-17 
    Routledge

  • Healthcare Reform, Quality and Safety

    Perspectives, Participants, Partnerships and Prospects in 30 Countries

    By Jeffrey Braithwaite, Yukihiro Matsuyama, Julie Johnson

    This book offers a global perspective on healthcare reform and its relationship with efforts to improve quality and safety. It looks at the ways reforms have developed in 30 countries, and specifically the impact national reform initiatives have had on the quality and safety of care. It explores…

    Paperback – 2017-07-01 
    CRC Press

  • Quality Costing

    3rd Edition

    By Barrie G. Dale, J.J. Plunkett

    Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress.…

    Paperback – 2017-05-16
    Routledge

  • More Is More

    How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

    By Blake Morgan

    “Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace…

    Hardback – 2017-05-09
    Routledge

  • The Essentials of Managing Quality for Projects and Programmes

    2nd Edition

    By John Bartlett

    This indispensable handbook details the practical steps that can lead to success in programme management. Accelerating change has demanded that companies and organisations use programme management methods and techniques to effect it. John Bartlett provides the benefit of his deep involvement in…

    Paperback – 2017-04-20
    Routledge
    The Essentials of Project and Programme Management

  • Total Construction Management

    Lean Quality in Construction Project Delivery

    By John S. Oakland, Marton Marosszeky

    A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly and understanding these changes and how to react is…

    Paperback – 2017-02-16
    Routledge

  • Quality

    A Critical Introduction, 4th Edition

    By John Beckford

    Quality: A Critical Introduction, fourth edition, continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Exploring the basics of management theory and the work of the quality gurus, who have formed the…

    Paperback – 2016-12-23
    Routledge

  • Human Factors and Ergonomics in Practice

    Improving System Performance and Human Well-Being in the Real World

    Edited by Steven Shorrock, Claire Williams

    This edited book concerns the real practice of human factors and ergonomics (HF/E), conveying the perspectives and experiences of practitioners and other stakeholders in a variety of industrial sectors, organisational settings and working contexts. The book blends literature on the nature of…

    Paperback – 2016-12-09
    CRC Press

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