Quality Management Products

  • The Economics of Quality, Grades and Brands (Routledge Revivals)

    By Peter Bowbrick

    Virtually every decision to produce, buy or sell is influenced by quality, yet until this book was first published in 1992, there had been very little attempt to produce a comprehensive and practical theory for this. Here, Peter Bowbrick brings together different traditions of quality analysis from…

    Paperback – 2015-12-02 
    Routledge
    Routledge Revivals

  • Systems Design and Engineering

    Facilitating Multidisciplinary Development Projects

    By G. Maarten Bonnema, Karel T. Veenvliet, Jan F. Broenink

    Systems Engineering is gaining importance in the high-tech industry with systems like Digital Single-Lens Reflex camera’s, Medical Imaging scanners, Industrial Production systems, etc...They require new methods that can handle uncertainty in the early phases of development, that systems engineering…

    Paperback – 2015-11-24 
    CRC Press

  • Public Service Operations Management

    A research handbook

    Edited by Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams, David M. Upton

    How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations…

    Hardback – 2015-08-12
    Routledge

  • Measuring Business Excellence

    By Gopal K. Kanji

    Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the…

    Paperback – 2015-06-09
    Routledge

  • PRINCE2 For Beginners

    From Introduction To Passing Your Foundation Exam, 4th Edition

    By Colin Bentley

    Thinking about using PRINCE2 to manage your projects or preparing for PRINCE2 training? Need a rounded introduction to help you get to grips with the basics? PRINCE2 For Beginners: from introduction to passing your Foundation exam is the perfect start. This readable end-to-end explanation is simple…

    Paperback – 2015-03-25
    Routledge

  • Lean Six Sigma for Engineers and Managers

    With Applied Case Studies

    By Matthew John Franchetti

    An in-depth introduction, Lean Six Sigma for Engineers and Managers: With Applied Case Studies presents a detailed road map and industry examples to help you understand and implement the LSS system. It discusses the LSS process to define improvement needs, measure current business performance,…

    Hardback – 2015-03-16
    CRC Press

  • Cellular Manufacturing

    Mitigating Risk and Uncertainty

    By John X. Wang

    In today’s business world, competitiveness defines the industrial leading edge. Organizations and businesses of all sizes are adopting Lean manufacturing practices to increase efficiency and address worries about their bottom lines. In a detailed review of this staple of Lean manufacturing,…

    Hardback – 2015-01-14
    CRC Press
    Industrial Innovation Series

  • Root Cause Analysis

    A Step-By-Step Guide to Using the Right Tool at the Right Time

    By Matthew A. Barsalou

    Although there are many books on root cause analysis (RCA), most concentrate on team actions such as brainstorming and using quality tools to discuss the failure under investigation. These may be necessary steps during RCA, but authors often fail to mention the most important member of an RCA…

    Paperback – 2014-12-03
    Productivity Press

  • Total Quality Management and Operational Excellence

    Text with Cases, 4th Edition

    By John S. Oakland

    The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of…

    Paperback – 2014-04-24
    Routledge

  • Supply Chain Strategies

    Demand Driven and Customer Focused, 2nd Edition

    By Tony Hines

    Supply Chain Strategies demonstrates how organizations must take strategic decisions in order to manage their supply chains to sustain competitiveness in the global economy. Whereas many textbooks on supply chain management focus on purchasing and operations, this new edition of Tony…

    Paperback – 2013-12-16
    Routledge

  • ISO 9001:2008 for Small Businesses

    5th Edition

    By Ray Tricker

    Small businesses face many challenges today, including the increasing demand by larger companies for ISO compliance. Compliance is a challenging task for any organisation and can often be time consuming and costly, particularly for small businesses who are unlikely to have quality assurance experts…

    Paperback – 2013-11-28
    Routledge

  • Public Administration Reformation

    Market Demand from Public Organizations

    Edited by Yogesh K. Dwivedi, Mahmud Shareef, Sanjay K Pandey, Vinod Kumar

    In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public…

    Hardback – 2013-11-14
    Routledge
    Routledge Critical Studies in Public Management

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