Quality Management Products

  • Quality

    A Critical Introduction, 4th Edition

    By John Beckford

    Quality: A Critical Introduction, fourth edition, continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Exploring the basics of management theory and the work of the quality gurus, who have formed the…

    Paperback – 2016-12-22 

  • Human Factors and Ergonomics in Practice

    Improving System Performance and Human Well-Being in the Real World

    Edited by Steven Shorrock, Claire Williams

    This edited book concerns the real practice of human factors and ergonomics (HF/E), conveying the perspectives and experiences of practitioners and other stakeholders in a variety of industrial sectors, organisational settings and working contexts. The book blends literature on the nature of…

    Paperback – 2016-12-13 
    CRC Press

  • Building Anti-Fragile Organisations

    Risk, Opportunity and Governance in a Turbulent World

    By Tony Bendell

    Every day human organisations fail. Building Anti-Fragile Organisations explores a powerful alternative framework for risk in the design and management of human systems. Anti-Fragility is a new way of thinking about mitigating risk that builds on earlier work on the characteristics of biological…

    Paperback – 2016-10-31 

  • Lean and Digitize

    An Integrated Approach to Process Improvement

    By Bernardo Nicoletti

    Lean and Six Sigma initiatives are designed to enable sustained improvements in your company or organization's efficiency and competitiveness. As with other improvement strategies they are dependent on two things, effective management and your ability to automate or digitize elements of your…

    Paperback – 2016-10-31 

  • Six Sigma in Transactional and Service Environments

    By Hasan Akpolat

    In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity…

    Paperback – 2016-10-31 

  • Pharmaceutical Process Design and Management

    By Kate McCormick, D. Wylie McVay Jr

    A quality product or service is the successful and profitable outcome of organising resources, as judged by the final customer. Every business unit needs processes in order to do this effectively; and all processes must be documented so that achievements can be measured and future improvements…

    Paperback – 2016-10-31 

  • Delivering Excellent Service Quality in Aviation

    A Practical Guide for Internal and External Service Providers

    By Mario Kossmann

    A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are…

    Paperback – 2016-10-19

  • Reinventing Communication

    How to Design, Lead and Manage High Performing Projects

    By Mark Phillips

    In his ground-breaking book, Reinventing Communication, Mark Phillips shows how even the most mature organization can fail to deliver successful projects - and worse, how this can lead to an organization's demise. With clear examples, Mark reveals the underlying principles at work and introduces a…

    Paperback – 2016-10-19

  • Patient Safety

    Perspectives on Evidence, Information and Knowledge Transfer

    Edited by Lorri Zipperer

    Patient Safety: Perspectives on Evidence, Information and Knowledge Transfer provides background on the patient safety movement, systems safety, human error and other key philosophies that support change and innovation in the reduction of medical error. The book draws from multidisciplinary areas…

    Paperback – 2016-10-11

  • Third Sector Performance

    Management and Finance in Not-for-profit and Social Enterprises

    By Richard Greatbanks

    Edited by Graham Manville

    Global financial crisis and colossal sovereign debt has resulted in the need for radical cuts in public expenditure in many countries. Against this background, the contributions in Third Sector Performance acknowledge that, as a result, more imaginative ways of delivering public services are being…

    Paperback – 2016-10-11

  • ISO 9001:2015 for Small Businesses

    6th Edition

    By Ray Tricker

    Small businesses face many challenges today, including the increasing demand by larger companies for ISO 9001compliance, a challenging task for any organisation and in particular for a small business without quality assurance experts on its payroll. Ray Tricker has already guided hundreds of…

    Paperback – 2016-09-22

  • Gender, Design and Marketing

    How Gender Drives our Perception of Design and Marketing

    By Gloria Moss

    Product and service designers place increasing emphasis on the colour, form and appearance of what their organization offers and the language with which they describe it. Gloria Moss' erudite, sophisticated and fascinating book, guides the reader to an understanding of the way gender influences our…

    Paperback – 2016-09-09

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