Quality Management Products

  • Healthcare Reform, Quality and Safety

    Perspectives, Participants, Partnerships and Prospects in 30 Countries

    By Jeffrey Braithwaite, Yukihiro Matsuyama, Julie Johnson

    This book offers a global perspective on healthcare reform and its relationship with efforts to improve quality and safety. It looks at the ways reforms have developed in 30 countries, and specifically the impact national reform initiatives have had on the quality and safety of care. It explores…

    Paperback – 2017-07-01 
    CRC Press

  • Creative Thinking for Business Leaders

    How to Accomplish Successful Ideation through Creative Resilience

    By Benjamin Watson

    Creative thinking, which the most successful companies that develop the most innovative products rely on, has evolved into to creative resilience – the technique to persevere with problems and solve them faster. The approach will help business leaders create both the physical and mental agility to…

    Hardback – 2017-06-26 
    Productivity Press

  • More Is More

    How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

    By Blake Morgan

    “Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace…

    Hardback – 2017-05-09 
    Routledge

  • The Essentials of Managing Quality for Projects and Programmes

    2nd Edition

    By John Bartlett

    This indispensable handbook details the practical steps that can lead to success in programme management. Accelerating change has demanded that companies and organisations use programme management methods and techniques to effect it. John Bartlett provides the benefit of his deep involvement in…

    Paperback – 2017-04-18 
    Routledge
    The Essentials of Project and Programme Management

  • Total Construction Management

    Lean Quality in Construction Project Delivery

    By John S. Oakland, Marton Marosszeky

    A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly and understanding these changes and how to react is…

    Paperback – 2017-02-16
    Routledge

  • Quality

    A Critical Introduction, 4th Edition

    By John Beckford

    Quality: A Critical Introduction, fourth edition, continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Exploring the basics of management theory and the work of the quality gurus, who have formed the…

    Paperback – 2016-12-23
    Routledge

  • Human Factors and Ergonomics in Practice

    Improving System Performance and Human Well-Being in the Real World

    Edited by Steven Shorrock, Claire Williams

    This edited book concerns the real practice of human factors and ergonomics (HF/E), conveying the perspectives and experiences of practitioners and other stakeholders in a variety of industrial sectors, organisational settings and working contexts. The book blends literature on the nature of…

    Paperback – 2016-12-09
    CRC Press

  • Lean and Digitize

    An Integrated Approach to Process Improvement

    By Bernardo Nicoletti

    Lean and Six Sigma initiatives are designed to enable sustained improvements in your company or organization's efficiency and competitiveness. As with other improvement strategies they are dependent on two things, effective management and your ability to automate or digitize elements of your…

    Paperback – 2016-11-15
    Routledge

  • Six Sigma in Transactional and Service Environments

    By Hasan Akpolat

    In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity…

    Paperback – 2016-11-11
    Routledge

  • Pharmaceutical Process Design and Management

    By Kate McCormick, D. Wylie McVay Jr

    A quality product or service is the successful and profitable outcome of organising resources, as judged by the final customer. Every business unit needs processes in order to do this effectively; and all processes must be documented so that achievements can be measured and future improvements…

    Paperback – 2016-11-11
    Routledge

  • Building Anti-Fragile Organisations

    Risk, Opportunity and Governance in a Turbulent World

    By Tony Bendell

    Every day human organisations fail. Building Anti-Fragile Organisations explores a powerful alternative framework for risk in the design and management of human systems. Anti-Fragility is a new way of thinking about mitigating risk that builds on earlier work on the characteristics of biological…

    Paperback – 2016-10-26
    Routledge

  • Delivering Excellent Service Quality in Aviation

    A Practical Guide for Internal and External Service Providers

    By Mario Kossmann

    A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are…

    Paperback – 2016-10-19
    Routledge

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