Quality Management Products

  • ISO 9001:2015 Audit Procedures

    4th Edition

    By Ray Tricker

    Fully revised, updated and expanded, this 4th Edition completes the trio by providing access to methods for auditing against the requirements of ISO 9001:2015. Although primarily aimed at showing how small businesses auditors can complete management reviews and internal, external and third party…

    Paperback – 2016-05-27 

  • Lean Six Sigma for Small and Medium Sized Enterprises

    A Practical Guide

    By Jiju Antony, S. Vinodh, E. V. Gijo

    Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers. Because of this, the authors have come up…

    Hardback – 2016-05-24 
    CRC Press

  • ISO 9001: 2015 In Brief

    4th Edition

    By Ray Tricker

    Now in its 4th Edition, this book is particularly aimed at students, newcomers to quality management systems and the busy executive with the overall intention of providing them with a user-friendly, very simplified, explanation of the history, the requirements and the benefits of the new standard.…

    Paperback – 2016-05-18 

  • A Six Sigma Approach to Sustainability

    Continual Improvement for Social Responsibility

    By Holly A. Duckworth, Andrea Hoffmeier

    In an age when most business plans extend only to the next quarterly reporting period, the authors of this book propose an audaciously longer view of future planning. Reaching beyond the modern five or ten-year strategic plan, the authors take a cue from Kongo Gumi, a Japanese construction company…

    Hardback – 2016-03-01 
    CRC Press
    Industrial Innovation Series

  • Technological Challenges and Management

    Matching Human and Business Needs

    Edited by Carolina Machado, J. Paulo Davim

    Today’s organizations find themselves in a race to adopt new technologies in order to keep up with their competition. However, two questions must be answered: Are these organizations ready for new technological advancements, and are these new technologies appropriate for every organization?…

    Hardback – 2016-02-19 
    CRC Press
    Manufacturing Design and Technology

  • Quality by Experimental Design, Fourth Edition

    By Thomas B. Barker, Andrew Milivojevich

    Achieve Technological Advancements in Applied Science and Engineering Using Efficient Experiments That Consume the Least Amount of Resources Written by longtime experimental design guru Thomas B. Barker and experimental development/Six Sigma expert Andrew Milivojevich, Quality by Experimental…

    Hardback – 2016-02-08
    Chapman and Hall/CRC

  • Systems Design and Engineering

    Facilitating Multidisciplinary Development Projects

    By G. Maarten Bonnema, Karel T. Veenvliet, Jan F. Broenink

    As its name implies, the aim of Systems Design and Engineering: Facilitating Multidisciplinary Development Projects is to help systems engineers develop the skills and thought processes needed to successfully develop and implement engineered systems. Such expertise typically does not come through…

    Paperback – 2015-12-15
    CRC Press

  • Successful Supply Chain Vendor Compliance

    By Norman A. Katz

    Successful Supply Chain Vendor Compliance explains the technical, process and cultural elements that go into a successful compliance program. Even the largest companies find managing vendors a daunting task. If you get it wrong then you risk inadvertently penalizing potentially valuable suppliers…

    Hardback – 2015-12-04

  • The Economics of Quality, Grades and Brands (Routledge Revivals)

    By Peter Bowbrick

    Virtually every decision to produce, buy or sell is influenced by quality, yet until this book was first published in 1992, there had been very little attempt to produce a comprehensive and practical theory for this. Here, Peter Bowbrick brings together different traditions of quality analysis from…

    Paperback – 2015-11-04
    Routledge Revivals

  • Public Service Operations Management

    A research handbook

    Edited by Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams, David M. Upton

    How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations…

    Hardback – 2015-08-10

  • Measuring Business Excellence

    By Gopal K. Kanji

    Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the…

    Paperback – 2015-06-09

  • Innovating Professional Services

    Transforming Value and Efficiency

    By Alastair Ross

    Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation. The book covers business innovation in its broadest sense as it is relevant to the…

    Hardback – 2015-04-28

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