Service Industries Products

  • Money, Politics and Power

    Banking and Public Finance in Wartime England, 1694-96

    By Richard A. Kleer

    The Nine Years’ War with France was a period of great institutional innovation in public finance and of severe monetary turmoil for England. It saw the creation of the Bank of England; a sudden sharp fall in the external value of the pound; a massive undertaking to melt down and recoin most of the…

    Hardback – 2017-06-07 
    Routledge
    Financial History

  • Where is Creativity?

    A Multi-disciplinary Approach

    By Jim Shorthose, Neil Maycroft

    Where is Creativity? A Multi-disciplinary Approach goes beyond the orthodox image of creativity as laying inside the brain-mind, to explore how and why it also emerges from relationships between people, from physical spaces such as workplaces and cities, as a result of new media technology and the…

    Hardback – 2017-05-24 
    Routledge

  • Organizational Behaviour in Sport

    By James Skinner, Bob Stewart

    What makes a sport enterprise successful? How can managers working in sport improve organizational effectiveness through strategic behaviour management? This comprehensive and accessible textbook addresses these important questions and examines the theories that underpin organizational analysis in…

    Paperback – 2017-05-17 
    Routledge
    Foundations of Sport Management

  • Human Resource Management in the Hotel and Catering Industry

    By M. J. Boella

    This book, first published in 1987, gives valuable insights into the characteristics of employment in the hotel and catering industry and useful guidance on personal techniques. It deals with fundamental issues, such as personnel policy, as well as with practical techniques. Human Resource…

    Hardback – 2017-05-17 
    Routledge
    Routledge Library Editions: Human Resource Management

  • Bullying in the Arts

    Vocation, Exploitation and Abuse of Power

    By Anne-Marie Quigg

    Diva, Prima Donna, Maestro, Virtuoso: creative geniuses with the ability to deliver artistic excellence. However this perception can serve to tilt the balance of power in relationships and to substantiate the notion of artistic temperament; the Master is always right and the Diva must have her way.…

    Paperback – 2017-04-28 
    Routledge

  • The Handbook of Dealing with Workplace Bullying

    By Anne-Marie Quigg

    The topic of workplace bullying and abuse gained considerable public and media attention during 2013 when the scandal of events at the BBC was unveiled following an enquiry led by Dinah Rose QC. The Handbook of Dealing with Workplace Bullying, edited by Dr Anne-Marie Quigg, presents the collective…

    Paperback – 2017-04-28 
    Routledge

  • Security Surveillance Centers

    Design, Implementation, and Operation

    By Anthony V. DiSalvatore

    Unlike current books on the market that focus primarily on the technical aspects of surveillance and protection, Security Surveillance Centers: Design, Implementation, and Operation focuses on the operation of a security surveillance center. This text explains in detail the role of security…

    Hardback – 2017-04-12 
    CRC Press

  • Growth Without Inequality

    Reinventing Capitalism

    By Henry K. H. Woo

    Many years on after the 2007–8 financial crisis, most developed nations still find themselves in a state of weak recovery, high debt pile-up and distributive disparity. The intriguing question that we face is whether the golden days of modern capitalism are over, or is capitalism just undergoing…

    Hardback – 2017-04-11 
    Routledge
    Banking, Money and International Finance

  • Socio-Economic Insecurity in Emerging Economies

    Building new spaces

    Edited by Khayaat Fakier, Ellen Ehmke

    Taking a unique comparative approach to the respective development paths of India, Brazil and South Africa (IBSA), this book shows that people and governments in all three countries are faced with similar challenges of heightened insecurity, caused by liberalization and structural adjustment. The…

    Paperback – 2017-04-09 
    Routledge
    Routledge Explorations in Development Studies

  • Managing Service Innovation

    By Steve Conway

    The service sector accounts for the lion’s share of economic activity within developed economies (e.g. over 70% of UK GDP). This is a fact that seems to be largely lost in the vast majority of management of innovation textbooks, where at best, a single chapter is appended to cover the…

    Paperback – 2017-03-31 
    Routledge

  • Routledge Handbook of Football Marketing

    Edited by Nicolas Chanavat, Michel Desbordes, Nicolas Lorgnier

    Football is big business. The top teams and leagues in world football generate billions of dollars in revenue and serve an audience of billions of fans. This book focuses on the marketing of football as the apex of the contemporary football industry. Drawing upon key theories and concepts in sport…

    Hardback – 2017-03-29 
    Routledge
    Routledge International Handbooks

  • Marketing Organization Development

    A How-To Guide for OD Consultants

    By William J Rothwell, Jong Gyu Park, Jae Young Lee

    Organizational Development (OD) consultants often face dilemmas when they market their services because there is a gap between clients’ expectation and the actual role of OD consultants. This book is about how to overcome that dilemma by finding effective marketing strategies for a different…

    Paperback – 2017-03-21 
    Productivity Press

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