Service Operations Management Products

  • Vertical Disintegration in the Corporate Hotel Industry

    The End of Business as Usual

    By Angela Roper

    This book evaluates how and why vertical disintegration has occurred in the global corporate hotel industry, as it undergoes a structural transformation. It provides a unique insight into the new competitive landscape. Underpinned by academic literature, it includes first-hand accounts from the…

    Hardback – 2017-10-05 
    Routledge
    Routledge Research in Hospitality

  • Knowledge Networks and Tourism

    Edited by Michelle McLeod, Roger Vaughan

    The receipt of knowledge is a key ingredient by which the tourism sector can adjust and adapt to its dynamic environment. However although its importance has long been recognised  the fragmentation within the sector, largely as a result of it being comprised of small and medium sized…

    Paperback – 2017-05-25
    Routledge
    Routledge Advances in Tourism

  • Modern Hotel Operations Management

    By Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, Bill Rowson

    A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from…

    Paperback – 2017-01-25
    Routledge

  • Cruise Operations Management

    Hospitality Perspectives

    By Philip Gibson

    Cruise Operations Management: Hospitality Perspectives provides a comprehensive and contextualized overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for…

    Paperback – 2012-02-01
    Routledge

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