Resilience engineering has since 2004 attracted widespread interest from industry as well as academia. Practitioners from various fields, such as aviation and air traffic management, patient safety, off-shore exploration and production, have quickly realised the potential of resilience engineering and have became early adopters. The continued development of resilience engineering has focused on four abilities that are essential for resilience. These are the ability a) to respond to what happens, b) to monitor critical developments, c) to anticipate future threats and opportunities, and d) to learn from past experience - successes as well as failures. Working with the four abilities provides a structured way of analysing problems and issues, as well as of proposing practical solutions (concepts, tools, and methods). This book is divided into four main sections which describe issues relating to each of the four abilities. The chapters in each section emphasise practical ways of engineering resilience and feature case studies and real applications. The text is written to be easily accessible for readers who are more interested in solutions than in research, but will also be of interest to the latter group.
'Although risk management has brought greater safety to socio-technical systems, a new approach is still strongly needed. Erik Hollnagel's excellent book offers the right approach; that resilient behaviour by people leads to stable systems. Those searching for a more profound understanding of system safety must read this book as it is a practical guide to this new approach.' Akinori Komatsubara, Waseda University, Japan 'With crises abounding, the concept of resilience is more relevant than ever. Manifold examples from a variety of high-risk industries provide insights into the four basic requirements for resilience: responding, monitoring, anticipating, and learning. Tools are presented that support the assessment of these requirements as well as their promotion, be it by training emergency management, handling fatigue of system operators, supporting preventive maintenance, providing better rules for managing conflicting goals, or improving incident reporting. The book, by Erik Hollnagel and his colleagues, will be a great resource for system designers and decision-makers in organizations in their endeavours to keep the uncertainties and complexities of our world at bay.' Gudela Grote, ETH ZÃ¼rich, Switzerland 'Be prepared to be unprepared.� How do you do that? By absorbing the evocative data, nuanced terminology, sustained guidance, and broad applications summarized here. Resilience is about more than engineering as becomes clear in these descriptions of the actual, critical, potential, and factual events that unfold when disturbances fall outside the operational envelope.� Resilience engineering is a hot topic. Here is the one book that shows you why!' Karl E. Weick, University of Michigan, USA 'The book is very practical in the sense that only relevant and significant theories or frameworks are discussed followed by extensive descriptions of the situations on the field. Solution-seekers are the group of readers who will benefit the most from readin
Contents: Prologue: the scope of resilience engineering, Erik Hollnagel; Part I Dealing with the Actual: Resilience and the ability to respond, Jean Pariès; Lessons from the Hudson, Jean Pariès; Coping with uncertainty. Resilient decisions in anaesthesia, Lucie Cuvelier and Pierre Falzon; Training organisational resilience in escalating situations, Johan BergstrÃ¶m, Nicklas DahlstrÃ¶m, Sidney Dekker and Kurt Petersen. Part II Dealing with the Critical: Monitoring - a critical ability in resilience engineering, John Wreathall; From flight time limitations to fatigue risk management systems - a way toward resilience, P. Cabon, S. Deharvengt, I. Berechet, J.Y. Grau, N. Maille and R. Mollard; Practices for noticing and dealing with the critical. A case study from maintenance of power plants, Elizabeth Lay; Cognitive strategies in emergency and abnormal situations training - implications for resilience in air traffic control, Stathis Malakis and Tom Kontogiannis. Part III Dealing with the Potential: Resilience and the ability to anticipate, David D. Woods; Basic patterns in how adaptive systems fail, David D. Woods and Matthieu Branlat; Measuring resilience in the planning of rail engineering work, P. Ferreira, J. R. Wilson, B. Ryan and S. Sharples; The art of balance: using upward resilience traits to deal with conflicting goals, Berit TjÃ¸rhom and Karina Aase; The importance of functional interdependencies in financial services systems, Gunilla A. SundstrÃ¶m and Erik Hollnagel. Part IV Dealing with the Factual: To learn or not to learn, that is the question, Erik Hollnagel; No facts, no glory, John Stoop; From myopic coordination to resilience in socio-technical systems. A case study in a hospital, Anne Sophie Nyssen; Requisites for successful incident reporting in resilient organisations, Alberto Pasquini, Simone Pozzi, Luca Save and Mark-Alexander Sujan; Is the aviation industry ready for resilience? Mapping human factors assumptions across the aviation sector, Kyl