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  • Sustainable Customer Experience Design

    Co-creating Experiences in Events, Tourism and Hospitality

    By Bert Smit, Frans Melissen

    Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current…

    Paperback – 2018-06-05
    Routledge

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