10 Essentials for High Performance Quality in the 21st Century: 1st Edition (Hardback) book cover

10 Essentials for High Performance Quality in the 21st Century

1st Edition

By Diomidis H. Stamatis

Productivity Press

360 pages | 13 B/W Illus.

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pub: 2011-12-20
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Description

As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode.

Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift.

Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.

Table of Contents

The Need for Quality Performance

Manufacturing

Nonmanufacturing

Religion

Education

Health

Financial

Summary

Endnotes

References

Selected Bibliography

Leadership

Summary

References

Selected Bibliography

Execution

A New Mind‑Set

Project Management

Managing Quality and Its Relationship to Project

Management

Classical Project Management Process

Risk Management Activities as Applied to Project

Management

Risk Management and Business Continuity

Risk

Assessment of Risk(s)

Potential Risk Treatments

Risk Avoidance

Risk Reduction

Risk Retention

Risk Transfer

Planning for Risk

Limitations

Areas of Risk Management

Enterprise Risk Management

PRINCE

Directing a Project

Initiation (Starting the Project Off on theRight Foot)

Controlling a Stage

Managing Stage Boundaries

Closing a Project

Managing Product Delivery

Planning

Benefits of Using PRINCE

Error Analysis

Experimental Error

Classification of Error

Definitions in MSA

Resolution/Discrimination

Accuracy and Bias

Linearity

Stability

Precision

Repeatability

Reproducibility

Gage R&R—Attribute MSA

Gage R&R Variable‑Data MSA

Measuring MSA with Indices

Number of Distinct Categories

What to Look for in High Gage R&R Error

ANOVA

Rules of the MINITAB Output

The Stereotyped Ordered Regression Model of Human Performance

Rasmussen’s Skill–Rule–Knowledge Model

Chris Wickens’ Concepts on Mental Models

James Reason’s Swiss Cheese Model of Error

Summary

References

Selected Bibliography

Innovation

Design

Manufacturability/Assembly

Service

Outsourcing

Supply Chain Management

Coping with the Complexity of Supply Chain

Growing Turbulence and Uncertainty

Why Are Supply Chains More Vulnerable?

A Focus on Efficiency Rather Than Effectiveness

The Globalization of Supply Chains

Focused Factories and Centralized Distribution

The Trend to Outsourcing

Reduction of the Supplier Base

Achieving Supply Chain Resilience

Summary

References

Selected Bibliography

People and Quality

Understand the Human Dimension

Assuming the Helm

Shaping Corporate Culture

Creating Organizations That Work

Facilitating Strategic Decisions

Empowering Employees

Worker Loyalty

Multicultural Management

Business Ethics

Training

Rapid Prototyping

Formative Evaluation

Training as a Subsystem

Summary

References

Selected Bibliography

Time Management

Scheduling

Summary

Selected Bibliography

Engagement Communication

Delegation

Risk and People

Managing Change

Change and Scenario Thinking

Articulating the Official Future

Summary

References

Selected Bibliography

Team Building

The Life Cycle of the Team

The Life Cycle of Executive Teams

Cross Functional Teams

Leadership and Paradigms

What Is the Role of a Consultant and/or a Trainer?

Thought Provoking Observations

Conclusion

Summary

References

Selected Bibliography

Quality Operating System

QOS Implementation

QOS Meeting Summary

Summary

Advanced Quality Planning

Why Use Advanced Quality Planning?

When Do We Use Advanced Quality Planning as an Effective Methodology?

How Do We Make AQP Work?

Are There Pitfalls in Planning?

Do We Really Need Another Qualitative Tool to Gauge Quality?

How Do We Use the Qualitative Methodology in an Advanced Quality Planning Setting?

Summary

References

Epilogue

Selected Bibliography

Index

 

About the Author

Dean H. Stamatis, Ph.D., ASQC-Fellow, CQE, CMfgE, MSSBB, ISO 9000 Lead Assessor (graduate), is the president of Contemporary Consultants Co. in Southgate, Michigan. He is a specialist in Management Consulting, Organizational Development and Quality Science. He has taught Project Management, Operations Management, Logistics, Mathematical Modeling, and Statistics for both graduate and undergraduate levels at Central Michigan University, University of Michigan, and Florida Institute of Technology.

With over 30 years of experience in management, quality training, and consulting, Dr. Stamatis has served numerous private sector industries including: Steel, automotive, general manufacturing, tooling, electronics, plastics, food, navy, department of defense, phannaceutical, chemical, printing, healthcare and medical device. He has consulted for such companies as Ford Motor Co., Federal Mogul, GKN, Siemens, Bosch, SunMicrosystems, Hewlett-Packard, GM-Hydromatic, Motorola, IBM, Dell, Texas Instrument, Sandoz, Dawn Foods, Dow Corning Wright, BP Petroleum, Bronx North Central Hospital, Mill Print, SI. Claire Hospital, Tokheim, JabiIJ, Koyoto, SONY, ICM/Krebsoge, Progressive Insurance, B. F. Goodrich, ORMET, to name just a few.

Dr. Stamatis has created, presented and implemented quality programs with a focus on Total Quality Management, Statistical Process Control (both nonnal and short lUn), Design of Experiments (both classical and Taguchi), Six Sigma (DMAIC and DFSS), Quality Function Deployment, Failure Mode and Effects Analysis, Value Engineering, Supplier certification, Audits, Reliability & Maintainability, Cost of quality, Quality planning, ISO 9000, QS-9000, ISO/TS 16949, and TE 9000 series.

Also he has created, presented and implemented programs on Project management, Strategic planning, Teams, Self directed teams, Facilitator, Leadership, Benchmarking, and Customer service. He is certified Quality Engineer through the American Society of Quality Control, certified Manufacturing Engineer through the Society of Manufacturing Engineers, certified Master Black Belt through IABLS, Inc. and he is a graduate of BSI's ISO 9000 Lead Assessor training program.

Dr. Stamatis has written over 70 articles, presented many speeches and has participated in both national and international conferences on quality. He is a contributing author on several books and the sole author of twenty five books. His consulting extends across the United States, South East Asia, Japan, China, India and Europe. In addition, he has perfonned over 100 automotive related audits, 25 pre-assessment ISO 9000 audits and he has helped several companies attain certification, including: Rockwell International - Switching Division (ISO 9001), Transamerica Leasing (ISO 9002) and Detroit Electro Plate (QS-9000).

Dr. Stamatis received his BS/BA degree in Marketing from Wayne State University, his Master's degree from Central Michigan University, and his Ph.D. from Wayne State University in Instructional Technology and Business/Statistics. He is an active member of the Detroit Engineering Society, American Society for Training and Development, Executive member ofthe American Marketing Association, member of the American Research Association, and a Fellow of the American Society for Quality Control.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS053000
BUSINESS & ECONOMICS / Quality Control
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control