360 pages | 13 B/W Illus.
As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode.
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift.
Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.
The Need for Quality Performance
ExecutionA New Mind‑Set
Managing Quality and Its Relationship to Project
Classical Project Management Process
Risk Management Activities as Applied to Project
Risk Management and Business Continuity
Assessment of Risk(s)
Potential Risk Treatments
Planning for Risk
Areas of Risk Management
Enterprise Risk Management
Directing a Project
Initiation (Starting the Project Off on theRight Foot)
Controlling a Stage
Managing Stage Boundaries
Closing a Project
Managing Product Delivery
Benefits of Using PRINCE
Classification of Error
Definitions in MSA
Accuracy and Bias
Gage R&R—Attribute MSA
Gage R&R Variable‑Data MSA
Measuring MSA with Indices
Number of Distinct Categories
What to Look for in High Gage R&R Error
Rules of the MINITAB Output
The Stereotyped Ordered Regression Model of Human Performance
Rasmussen’s Skill–Rule–Knowledge Model
Chris Wickens’ Concepts on Mental Models
James Reason’s Swiss Cheese Model of Error
Supply Chain Management
Coping with the Complexity of Supply Chain
Growing Turbulence and Uncertainty
Why Are Supply Chains More Vulnerable?
A Focus on Efficiency Rather Than Effectiveness
The Globalization of Supply Chains
Focused Factories and Centralized Distribution
The Trend to Outsourcing
Reduction of the Supplier Base
Achieving Supply Chain Resilience
People and QualityUnderstand the Human Dimension
Assuming the Helm
Shaping Corporate Culture
Creating Organizations That Work
Facilitating Strategic Decisions
Training as a Subsystem
Risk and People
Change and Scenario Thinking
Articulating the Official Future
Team BuildingThe Life Cycle of the Team
The Life Cycle of Executive Teams
Cross Functional Teams
Leadership and Paradigms
What Is the Role of a Consultant and/or a Trainer?
Thought Provoking Observations
Quality Operating SystemQOS Implementation
QOS Meeting Summary
Advanced Quality PlanningWhy Use Advanced Quality Planning?
When Do We Use Advanced Quality Planning as an Effective Methodology?
How Do We Make AQP Work?
Are There Pitfalls in Planning?
Do We Really Need Another Qualitative Tool to Gauge Quality?
How Do We Use the Qualitative Methodology in an Advanced Quality Planning Setting?