Industries across the globe manufacture products and provide services that you deem 5-star worthy; their goal is to satisfy your needs and desires. They follow the proven science of quality management to make that happen because it is common sense, and its effectiveness is irrefutable. 5-Star Career: Define and Build Yours Using the Science of Quality Management provides common-sense, strategic context for personally implementing quality concepts that reflect your goals as well as your own definition of a 5-star life and career.
This book provides the following benefits:
- Explains how the science of quality management can ensure customer satisfaction, which is what industry uses to gauge the quality of products and services.
- Relates that explanation to you on a personal level including how the basic concepts and components of the science apply to your career/job, the path it has taken, and can take.
- Challenges you to identify your authentic needs and desires following the thorough process, research methodology, and data analysis corporations rely on to understand their customers. It tells you how to do all of that, and provides a unique tool to help you gather and analyze the right type of data and information.
- Clarifies the critical role that controlled systems and processes play in the science of quality management, the role they play in the personal application of quality management, and their surprising power to ensure intended outcomes.
- Explains how to apply the proven decision-making methodology (used by industry) to identify the best possible process that leads to the career you deem as 5-star worthy, and to address the career elements that will satisfy your authentic needs and desires.
- Relays how risk-based decision-making is key not only to identifying a process that ensures success but also to addressing the unexpected curveballs that will surely come your way.
Penelope Przekop built a 30-year career around the science of quality management while struggling to overcome the uniquely disturbing childhood she shared with her brother. Along the way, she internalized the science used to build quality into products and services and discovered how it can be personally applied to build and manage not only the quality of a career but also the quality of a life.
Table of Contents
About the Author
Chapter 1: Give Me 5-Star Everything
The World Isn’t What It Used to Be
Your Life is Not a Process
My Zero Life
Chapter 2: The Science of Quality Management
Japan Embraces Two Brilliant Nerds
The U.S. Government Creates an Act
The Entire World Jumps on the Bus
Chapter 3: My Career is What?
Blind Spots are Difficult to Spot
The Birth of Mindset
Systems and Culture Do Not Require Permission to Exist
Commit Out Loud
Chapter 4: We’re All Manufacturers
Who Has Time for This?
I Thought I Had a Good Process
When, Where, and How Did it Go Wrong?
Not All Processes are Purposeful and Systematic
Chapter 5: We’re All Customers
Coasting Won’t Take You Far
Don’t Be Afraid to Show Your Face
We All Start Somewhere
What Do You Want?
Chapter 6: Customers Have Problems
Movies Only Last 90 Minutes
Elite Athletes Apply Quality Management
Que the Rocky Theme
Que the Demons
Chapter 7: We All Shop for the Big One
Why All the Disconnects?
We All Want the Big Cookie
How the Science of Quality Management Found Me
A Career Quality Event
Chapter 8: Manufacturers Build Trust
Trust Your Meds
Trust Requires Integrity
Sometimes Faith is Required
Prepare for Action
Chapter 9: Data is King
Meet Your Customer to Define Quality
Data is King
What Color is the Sky?
The Danger of Illogical Leaps
Put on Your Manufacturing Hat
Chapter 10: Strategize for Quality
The Strategy Proven to Work
Is Personal Strategy Opportunistic?
Commit Out Loud
Chapter 11: Claim Your System
Borders Are Not Fences
Simple is Not Always Easy
Control Quality at Every Step
The Mountain Has Multiple Paths
Chapter 12: Define Your Process
Crystal Blue Persuasion
Use Your Power to Create Options
Watch for Surprises
Chapter 13: Thinking Lasts Forever
Watch for Curveballs
Ouch! Who Did That?
It Doesn’t Matter Who Did It
Every Ending is a New Beginning
Penelope Przekop, MSQA, RQAP-GCP is a pharmaceutical quality and regulatory compliance industry expert, entrepreneur, artist, and writer. During her 30-year career, she has held leadership positions at Novartis, Covance, Wyeth, and Johnson & Johnson, and has worked with numerous Fortune 100 pharma companies. She is sought out for her broad and deep industry knowledge, regulatory expertise, and creative strategic approaches. She is the founder and CEO of PDC Pharma Strategy and also serves as the Chief Compliance Officer for Engrail Therapeutics.
She earned a BS degree in Biology from Louisiana State University and an MS degree in Quality Systems Engineering from Kennesaw State University and is also a graduate of the Smith College Program for Women’s Leadership and the Rutgers University Senior Leadership Program for Professional Women. She’s the author of Six Sigma for Business Excellence (McGraw-Hill) and frequently writes, speaks, mentors, and delivers training on industry quality management and regulatory compliance topics.
Przekop has keen insight into the human condition.
-- Terri Cheney, author, Modern Madness: An Owner’s Manual, The Dark Side of Innocence: Growing up Bipolar and Manic: A Memoir
I like her sideways way of the seeing the world!
-- Joshilyn Jackson, author, Mother May I: A Novel, Gods in Alabama, and Backseat Saints
Boy, this lady can write!
-- DeAnna Cameron, author, Homewrecker, What Happened That Night and The Belly Dancer