1st Edition

A Complete Guide to Portals and User Experience Platforms

ISBN 9781498725491
Published September 25, 2015 by Chapman and Hall/CRC
487 Pages 109 B/W Illustrations

USD $115.00

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Book Description

Build a Next-Generation Enterprise Digital Platform with Portals and UXP

A Complete Guide to Portals and User Experience Platforms provides in-depth coverage of portal technologies and user experience platforms (UXPs), which form the key pillars of a modern digital platform. Drawing on his experience in various roles in numerous portal engagements, the author gives you different perspectives of the same technology platform.

The first section introduces portal through multiple viewpoints to cater to a wide audience, including business, operations, development, integration, performance, and architecture views. The book details many novel and practically proven models and frameworks, such as portal value realization framework, portal assessment framework, portal evaluation model, portal infrastructure planning techniques, and portal integration techniques. You also learn about effective digital program strategies, including portal roadmap strategy, collaboration strategy, portal security planning, portal testing strategy, SEO, and analytics planning concepts.

The second section dives into UXP and advanced topics. It elaborates on UXP design concepts, including UXP reference architecture, customer touch point analysis, user experience mapping, and responsive web design. It also looks at advanced topics, such as next-generation portals, portal trends, portal user experience strategy, omni-channel strategy, portal KPI, portal pitfalls and best practices, portal security, portal governance, digital program management, and portal performance engineering.

In the third section, the book presents four case studies related to intranet portals, retail portals, customer service portals, and portal content management. It discusses business drivers, challenges, portal solutions, and solution benefits for each of the case studies.

Written by a seasoned practitioner, this book balances the core topics of modern portals along with emerging technologies in the digital space. Suitable for the entire digital technology community, including IT managers, digital architects, developers, and testers, it provides you with a practical guide for successfully building best practices-based digital platforms with forward-looking features.

Table of Contents

The Art of Developing Portals
Thinking in Portals: Introduction to Portals
Make Portal Work for You: Business Transformation through Portals
Choosing Portal Right: Portal Assessment and Evaluation
Architecting Portals
Developing Portals
Portal Integrations
Portal-Based Content Management
Portal Search and Search Engine Optimization
Securing Portals
Portal Collaboration, Knowledge Management, and Personalization
Portal Testing

User Experience Platforms and Advanced Portal Topics
Introduction to User Experience Platforms
Designing User Experience Platforms
Portal User Experience and Omni-Channel Enablement
Portal Best Practices
Portal Analytics, KPIs, and Localization
Portal Operations
Portal Infrastructure and NFR Planning
Portal Governance and Program Management
Portal Performance Engineering
Next-Generation Portals and Portal Trends
Why Do Portal Programs Fail?

Case Studies
Portal Case Studies


Further Reading


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Shailesh Kumar Shivakumar is a senior technology architect and practice lead of digital practice at Infosys Technologies Limited, with over 13 years of industry experience in enterprise portals, Java enterprise technologies, performance engineering, content management, and enterprise search. He heads a digital center-of-excellence (CoE) and was the chief architect of an award-winning web support portal and the lead architect for large-scale digital platforms. He holds four patent applications, including two U.S. patent applications in web and social technologies, as well as numerous professional certifications, including TOGAF 9 certification, Oracle Certified Master (OCM) Java Enterprise Edition 5, Sun Certified Java Programmer, Sun Certified Business Component Developer, IBM Certified Solution Architect—Cloud Computing, IBM Certified Solution Developer—IBM WebSphere Portal 6.1. He has also been a recipient of numerous honors, including the Guinness World Record holder of participation for successfully developing a mobile application in a coding marathon and the prestigious Infosys Award for Excellence.