A Guide to Lean Six Sigma Management Skills: 1st Edition (Hardback) book cover

A Guide to Lean Six Sigma Management Skills

1st Edition

By Howard S Gitlow

Auerbach Publications

166 pages | 50 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9781420084160
pub: 2009-06-22
SAVE ~$11.99
$59.95
$47.96
x
eBook (VitalSource) : 9780429249891
pub: 2009-06-22
from $29.98


FREE Standard Shipping!

Description

In summary, the purpose of Six Sigma management is to “promote joy in work” for all employees so that they have the energy to participate in the improvement and innovation projects identified from the organizational dashboard!

Howard S Gitlow

Authored by Dr, Howard Gitlow, one of the most respected Six Sigma Master Black Belts, this well-organized volume demonstrates the implementation of quality improvements into the all areas of the workplace from the shop floor through a company’s executive offices. Illustrating his points with a number of case studies, the book provides a compelling argument as to why Six Sigma should be the preferred approach. It also explains how to build an organization that both encourages and values the input of quality teams, and details the steps they must take to implement and maintain lean initiatives.

Dr. Howard S. Gitlow is Executive Director of the Institute for the Study of Quality, Director of the Master of Science degree in Management Science, and a Professor of Management Science, School of Business Administration, University of Miami, Coral Gables, Florida. He was a Visiting Professor at the Stern School of Business at New York University in 2007, and a Visiting Professor at the Science University of Tokyo in 1990 where he studied with Dr. Noriaki Kano. He received his Ph.D. in Statistics (1974), M.B.A. (1972), and B.S. in Statistics (1969) from New York University. His areas of specialization are Six Sigma Management, Dr. Deming’s theory of management, Japanese Total Quality Control, and statistical quality control. Dr. Gitlow has consulted and co-taught courses with Dr. W. Edwards Deming and Dr. Noriaki Kano (Science University of Tokyo).

Dr. Gitlow is a Six Sigma Master Black Belt, a Fellow of the American Society for Quality, and a member of the American Statistical Association. He has served on the editorial boards of four journals. His list of consulting clients includes universities, consulting firms, city governments, healthcare organizations, insurance companies, utilities, manufacturing organizations, and service organizations. Dr. Gitlow has testified in 24 legal cases involving the following issues: critiquing and developing sampling plans, discrimination (age, race, gender, country of origin, and ethnicity), anti-trust, game fixing, jury selection, and cost/benefit analysis.

Table of Contents

Preface

Acknowledgments

About the Author

The Meaning and Purpose of Work

Traditional View of Work

Lean Six Sigma View of Work

Motivation and Compensation

Traditional View: Extrinsic Motivators

Lean Six Sigma View: Intrinsic and Extrinsic Motivators

Working Conditions

Introduction

Poor Training

Slogans, Exhortations, and Targets That Demand Higher Levels of Productivity

Work Standards (Quotas and Piecework) on the Factory Floor

Fear

Barriers That Rob the Hourly Worker of His Right to Pride of Workmanship

Lack of Education and Self-Improvement Efforts

Behavior and Relationships

Types of Individual Behavior

Selected Types of Relationships

Selected Techniques for Improving Relationships

Improving Team Behavior

Conclusion

Bibliography

Subject Categories

BISAC Subject Codes/Headings:
BUS042000
BUSINESS & ECONOMICS / Management Science
BUS053000
BUSINESS & ECONOMICS / Quality Control