1st Edition

A Handbook of Business Transformation Management Methodology

Edited By Axel Uhl, Lars Alexander Gollenia Copyright 2012

    This book provides an integrative Business Transformation Management Methodology, the BTM², with an emphasis on the balance between the rational aspects of transformation and the often underestimated emotional readiness of employees to absorb and accept transformation initiatives.

    Comprising four phases - Envision, Engage, Transform, and Optimize - the methodology integrates expertise from areas such as strategy, risk, and project management. Covering the formal and informal structures and roles needed for a successful transformation, the authors cover a wide range of theory to help understand the phenomenon of transformation.

    A '360-degree' view on what business transformation means and how to manage it successfully, this handbook is suitable for business executives dealing with organizational change. A range of illustrative case studies ensure this is also a valuable resource for academics interested in change and transformation management.

    1. Introduction

    2. Meta Management

    3. Strategy Management

    4. Value Management

    5. Risk Management

    6. Business Process Management

    7. Transformational IT Management

    8. Organizational Change Management

    9. Competence and Training Management

    10. Program and Project Management

    11. Case Study: MotorStars' Implementation of a Global HR System in an Automotive Company

    12. Lessons Learned from the Business Transformation Case Studies


    Axel Uhl is Head of the Business Transformation Academy and a member of the Business Transformation Services Leadership Team within the Services Division of SAP. Dr Uhl is a professor at the University of Applied Sciences and Arts Northwestern Switzerland. Prior to joining SAP, he held senior management positions at Novartis, KPMG, DaimlerChrysler and Allianz. He has a PhD in Economics, and Master degrees in Business Administration, Educational Sciences and Information Technology. Lars Gollenia is Head of the global Business Transformation Services at SAP and a member of the SAP Services Delivery Executive team. Lars is the co-founder and sponsor of the Business Transformation Academy, a leadership network comprising leading academics and selected executives. He has held positions in the management consulting space. Gollenia is a Graduate in Business Administration from the Friedrich-Schiller University of Jena, Germany and studied economics and international management at Harvard.

    ’The goal of business transformation initiatives is to create agility in order to adapt to market changes. To achieve desired outcomes it is necessary to accurately manage interdependent risks associated with changes in the strategy, operating processes as well as the organization’s culture. In my opinion this handbook encompasses all relevant aspects of a professional approach to business transformation.’

    Reza Nazeman, CIO Europe, Middle East & Africa, Microsoft

    ’The handbook brilliantly combines art and science marrying the experience and expertise of highly successful practitioners with multi-disciplinary methods, underpinned by the best practices of the leader in enterprise technology solutions. In my 20 plus years transforming global enterprises, I finally see an honest and vivid acknowledgement of the significant role transformation plays in today’s business context and the keys to success spelled out.’

    Lilian Corvington - Global Director EVO Program, Vodafone

    ’Business transformation is a complex endeavor and a continuous challenge for many organizations nowadays. Therefore, it is important to have a holistic and applicable methodology that successfully guides decision makers through transformation initiatives. This is exactly what this handbook provides.’

    Nicolas Steib - Global Head of Services Delivery, SAP

    ’Achieving successful transformation requires that strategy, marketing, enterprise modeling, HR, business processing, IT... share the same global approach and the same language. This requires a new discipline which will merge specialized practices into a single consistent set of simplified practices. This handbook will help you to implement these convergence efforts.’

    Jean-René Lyon, Director, Center of Excellence in Enterprise Architecture, Paris

    'A must-have for any business transformation professional. With only a third of business transformations being completed on time, on budget and to expectations, this book needs to descend into the laps of 1000s of managers and leaders everywhere.'

    Rob Llewellyn, Consultant