A Handbook of Management Theories and Models for Office Environments and Services  book cover
1st Edition

A Handbook of Management Theories and Models for Office Environments and Services

ISBN 9780367652876
Published August 3, 2021 by Routledge
270 Pages 48 B/W Illustrations

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Book Description

Although workplace design and management are gaining more and more attention from modern organizations, workplace research is still very fragmented and spread across multiple disciplines in academia. There are several books on the market related to workplaces, facility management (FM), and corporate real estate management (CREM) disciplines, but few open up a theoretical and practical discussion across multiple theories from different disciplines. Therefore, workplace researchers are not aware of all the angles from which workplace management and effects of workplace design on employees has been or could be studied. A lot of knowledge is lost between disciplines, and sadly, many insights do not reach workplace managers in practice. Therefore, this new book series is started by associate professor Rianne Appel-Meulenbroek (Eindhoven University of Technology, the Netherlands) and postdoc researcher Vitalija Danivska (Aalto University, Finland) as editors, published by Routledge. It is titled ‘Transdisciplinary Workplace Research and Management’ because it bundles important research insights from different disciplinary fields and shows its relevance for both academic workplace research and workplace management in practice. The books will address the complexity of the transdisciplinary angle necessary to solve ongoing workplace-related issues in practice, such as knowledge worker productivity, office use, and more strategic management. In addition, the editors work towards further collaboration and integration of the necessary disciplines for further development of the workplace field in research and in practice. This book series is relevant for workplace experts both in academia and industry.

This second book in the series focuses on the role of workplace management in the organization and the tasks that workplace management needs to consider. The 18 theories that are presented in this book and applied to workplace research discuss management aspects from the organization’s perspective or dive deeper into issues related to people and/or building management. They all emphasize that workplace management is a complex matter that requires more strategic attention in order to add value for various stakeholders. The final chapter of the book describes a first step towards integrating the presented theories into an interdisciplinary framework for developing a grand workplace management theory.

Table of Contents

1. Collecting theories to obtain an interdisciplinary understanding of workplace management

Vitalija Danivska and Rianne Appel-Meulenbroek

2. Corporate real estate management maturity model: Joroff et al. one step ahead

Jaap Wijnja, Theo van der Voordt and Jan Gerard Hoendervanger

3. Systems-thinking theory: decision-making for sustainable workplace transformations

Renuka Thakore, Aino Kavantera and Graeme Whitehall

4. St. Gallen Management Model: systemic-constructionist approach to workspace organisations and management

Annette Kämpf-Dern

5. Socio-technical transitions theory: a multi-level and change-oriented perspective on organisational space

Jenni Poutanen

6. Disaster Resilience of Place (DROP) model: a Resilience Assessment and Improvement Framework (RAIF) for facilities managers

Keith G. Jones

7. Strategy-as-Practice: the social effects of workplace design and their impact on unplanned strategic activity

Matthew Thomas

8. Decision-making theory: how a multiple perspective approach can generate workplace strategies

Chiara Tagliaro and Ying Hua

9. Alignment theory: for CRE and workplace

Monique Arkesteijn and Chris Heywood

10. Principal-agent theory: perspectives and practices for effective workplace solutions

Torben Bernhold and Niklas Wiesweg

11. Branding theory contributions to corporate real estate management

Rianne Appel-Meulenbroek and Abdul Jalil Omar

12. Value Adding Management of buildings, workplace, facilities and services

Theo J. M. van der Voordt and Per Anker Jensen

13. The Toyota Production System: applying the concept of waste in real estate management

Tuuli Jylhä

14. Radical innovation theory: towards radical design of digital workplaces

Marko Lahti, Suvi Nenonen, Erkki Sutinen and Nicolas Pope

15. Usability theory: adding a user-centric perspective to workplace management

Lukas Windlinger and Deniz Tuzcuoglu

16. User-centred design thinking: application of UCDT theories to the workplace management

Minyong Kwon and Hilde Remoy

17. Hospitality theory: application of hospitality theory in the work environment

Brenda Groen, Ruth Pijls and Hester van Sprang

18. Service management – focus on customer experience

Vitalija Danivska and Nora Johanne Klungseth

19. Organisational socialisation theory: integrating outsourced FM employees into organisations

Oluwatoyin Yetunde Aderiye

20. Identifying the main constructs for an interdisciplinary workplace management framework

Vitalija Danivska, Rianne Appel-Meulenbroek and Susanne Colenberg

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Dr Vitalija Danivska is a postdoctoral researcher in the Department of Built Environment at Aalto University, Finland. With a background in real estate economics, she is particularly interested in the real estate business and corporate, facilities management areas. In 2018, she obtained her doctoral degree with her thesis studying the 'Workplace-as-a-Service' concept. She received the EuroFM 2020 Best Paper award, was the runner-up for the 2018 EuroFM Researcher of the Year award, and organized the first TWR conference in 2018 in Tampere, Finland.

Dr Ir Rianne Appel-Meulenbroek is an associate professor in corporate real estate (CRE) and workplace at the Department of the Built Environment at Eindhoven University of Technology. She is Chair of the Transdisciplinary Workplace Research (TWR) network, co-editor of the Journal of CRE, and a regular speaker at international events. In her research, she approaches workplaces as an important strategic resource for knowledge organizations, studying how they should be managed strategically and how workplace design and use aspects impact employee and organizational outcomes.