1st Edition
A Holistic Approach to Lessons Learned How Organizations Can Benefit from Their Own Knowledge
Introduction.
A World Full of Challenges.
Learning the Lesson for the First Time.
Deepening: Debriefing Techniques and Guidelines.
Learning from Quality-Based Processes.
Experience.
Actions.
Knowledge and a Knowledgebase to Handle It.
Embedding the Lessons in the Organizational Environment.
Requesting the Knowledge before Action.
Jumping into the Water.
The Cultural Change.
Roles in the Organization.
Summary.
Glossary: Review of Terms.
Biography
Moria Levy, Ph.D., is the chairman of the Israeli Knowledge Management Forum, which unites all KM parties in Israel. She serves as the head of the ISO global experts committee for knowledge management. Levy is a known cited researcher in the knowledge management discipline. Levy has over 30 years of experience, among them 20 in Knowledge Management, owns and manages ROM Knowledgeware, the largest firm for such in Israel.
