1st Edition

A Practical Guide to Call Center Technology
Select the Right Systems for Total Customer Satisfaction

ISBN 9781578200948
Published January 2, 2002 by CRC Press
504 Pages

USD $56.95

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Book Description

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording



Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.