A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction, 1st Edition (Paperback) book cover

A Practical Guide to Call Center Technology

Select the Right Systems for Total Customer Satisfaction, 1st Edition

By Andrew Waite

CRC Press

504 pages

Purchasing Options:$ = USD
Paperback: 9781578200948
pub: 2002-01-02
$51.95
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Hardback: 9781138412545
pub: 2017-07-27
$195.00
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eBook (VitalSource) : 9780429079597
pub: 2002-01-02
from $25.98


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Description

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

About the Author

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.

Subject Categories

BISAC Subject Codes/Headings:
TEC041000
TECHNOLOGY & ENGINEERING / Telecommunications