1st Edition
A Practical Guide to Soft Skills Communication, Psychology, and Ethics for Your Professional Life
By Richard Almonte
Copyright 2022
188 Pages
9 B/W Illustrations
by
Routledge
188 Pages
9 B/W Illustrations
by
Routledge
188 Pages
9 B/W Illustrations
by
Routledge
Also available as eBook on:
This accessible text looks at the range of soft skills sought after by employers and provides a practical guide to developing and effectively demonstrating these skills.
Soft skills -- including communication, customer service, teamwork, problem solving, and personal management -- represent a major component of any worker's professional identity. This book analyzes major soft skills,... Read more
Chapter 1 Soft Skills in a Digital Age
Part 1: The Background to Soft Skills
Chapter 2: Ethics
Chapter 3: Psychology
Chapter 4: Interpersonal Communication
Part 2: Outward-facing Soft Skills
Chapter 5: Communication
Chapter 6: Teamwork
Chapter 7: Customer Service Orientation
Part 3: Inward-facing Soft Skills
Chapter 8: Problem Solving Orientation
Chapter 9: Productivity and Work Ethic
Chapter 10: Likability
Chapter 11 Can Soft Skills Be Taught?
Biography
Richard Almonte teaches Communication in the Centre for Business at George Brown College in Toronto.
