1st Edition
A Sustainable Tourism Workforce Current issues
This book brings together issues of social justice and the neglect of a sustainable orientation to the tourism workforce. This has resulted in an impoverished, unsustainable, and transient workforce that does not meet the aims of UN sustainable goals within the sector or indeed the UNTWO Code of ethics towards its employees.
The introductory review and 15 chapters in this volume each make a unique and distinct contribution to knowledge. The opening review presents a critique of current definitions of sustainability in an employment, and specifically in a tourism employment context, acknowledging and critiquing extant literature. It uniquely recognises the themes submitted on the topic of sustainable work in the book, as well as those which comprise the final selection of chapters. These exercises culminate in the presentation of a refreshed conceptualisation of sustainable employment. The chapters were mapped onto a proposed conceptual framework, which recognises the multi-dimensional influences of the evolving Sustainable Development Goals (SDGs), recent Sustainable Human Resource Management (SHRM) and tourism literature, and fresh contributions to theory. Additionally, the introductory review offers concluding remarks that the authors hope will influence and guide future research endeavours.
The book will be invaluable to educators, students and policymakers interested in information and guidance on managing sustainable tourism. Several chapters in this book were originally published as a special issue of the Journal of Sustainable Tourism.
Introduction: A critical review of sustainable work and employment in tourism
Shelagh Mooney, Richard N.S. Robinson, David Solnet and Tom Baum
1. Sustaining Tourism Employment
Peter M. Burns
2. Sustaining precarity: critically examining tourism and employment
Richard N.S. Robinson, Antje Martins, David Solnet and Tom Baum
3. Rethinking decent work: the value of dignity in tourism employment
Anke Winchenbach, Paul Hanna and Graham Miller
4. Employment of the workforce with disabilities in the hospitality industry
Murat Bengisua and Sabah Balta
5. Seeking justice beyond the platform economy: migrant workers navigating precarious lives
Tyler Riordan, Richard N.S. Robinson and Gerhard Hoffstaedter
6. Situational analysis as a critical methodology: mapping the tourism system in post-Katrina New Orleans
Katie D. Dudley, Lauren N. Duffy, William C. Terry and William C. Norman
7. Labour, necessity-induced (im)mobilities, and the hotel industry: a developing country perspective
Sandeep Basnyat, Neil Carr and Brent Lovelock
8. ‘Is he going to be sleazy?’ Women’s experiences of emotional labour connected to sexual harassment in the spa tourism industry
Jennifer H. Frost, Natalie Ooi and Pieter A. Van Dijk
9. The socio-economic impact of regional tourism: an occupation-based modelling perspective from Sweden
Kai Kronenberg and Matthias Fuchs
10. Identifying a community capital investment portfolio to sustain a tourism workforce
Whitney Knollenberg, Sara Brune, Jane Harrison and Ann E. Savage
11. The historical structuring of the U.S. tourism workforce: a critical review
Katie D. Dudley, Lauren N. Duffy, William C. Terry and William C. Norman
12. Gender, work, and tourism in the Guatemalan Highlands
Chantell LaPan, Duarte B. Morais, Tim Wallace, Carla Barbieri and Myron F. Floyd
13. Decent work and tourism workers in the age of intelligent automation and digital surveillance
Agnieszka Rydzik and Chavan Sharma Kissoon
14. From corporatist consensus to neo-liberal revolution: a gendered analysis of the hotel workers union and its impact on (un)sustainable employment practices in the New Zealand hotel sector, 1955–2000
David Williamson and Candice Harris
15. The sustainable development goals: the contribution of tourism volunteering
Leonie Lockstone-Binney and Faith Ong
Biography
Shelagh Mooney is Associate Professor at the School of Hospitality and Tourism, Auckland University of Technology, New Zealand. Shelagh’s research is focused on diversity and sustainable workforce issues. Shelagh is interested in how gender intersects with other aspects of individual identity and the interactions between individual, organisational and societal levels.
Richard N.S. Robinson is Associate Professor at The University of Queensland Business School, Australia. Richard’s research explores tourism and hospitality workforce issues including sustaining employment for disadvantaged groups and culinary workers.
David J. Solnet is Professor at The University of Queensland Business School, Australia. David’s research focuses on hospitality and service employees, work and employment, focusing on human resource management, service climate and culture and generation Y and Z.
Tom Baum is Professor at the Department of Work Employment and Organization, University of Strathclyde, Scotland, and Distinguished Visiting Professor in the University of Johannesburg, South Africa. He is interested in the relationship between work and its wider social, cultural and economic context in frontline services.
