This book, first published in 1992, establishes a theoretical base for access services while also suggesting connections between theory and practice. It provides fresh thinking that re-examines previous writings in this area, presents new experimental designs and results, creates contemporary organizational solutions, and adopts innovative techniques for increasing users’ access to library materials within constrained budgets. Access services librarians, circulation department librarians, and library managers, especially those who are considering a reorganization that will include access services, will benefit from the philosophical and theoretical articles as well as practical advice on the design, delivery, and evaluation of responsive library services. Chapters in this invaluable book fill the gap in the literature about access services including theoretical descriptions of access services, current developing trends in access services, the historical development of the access services concept, practical studies related to common access services issues, and projections of future challenges.
Table of Contents
1. Access: The Key to Public Service W. Bede Mitchell 2. From Circulation to Access Services: The Shift in Academic Library Organization Deborah Carver 3. Management Challenges and Issues in Access Services Administration Karen S. Lange and Linda D. Tietjen 4. Quality Access Services: Maximizing and Managing Amy Chang 5. Information Delivery in the Evolving Electronic Library: Traditional Resources and Technological Access John B. Harer 6. Access to Library Materials in Remote Storage Claire Q. Bellanti 7. The Impact of Networked Information on Access Services Greg R. Notess 8. The Role of the Access Services Manager in Policy Formation Alberta S. Bailey and Lora L. Lennertz 9. Changing Circulation Policies on an ARL Library: The Impact of Peer Institution Survey Data on the Process Merri A. Hartse and Daniel R. Lee 10. Traditional Access to the Library via Telephone Service: A Case Study Tammy Nickelson Dearie and Alice J. Perez 11. Planning for Success: Documenting Workflow in the Circulation Department Brenda Cameron-Miller 12. A Library Shelver's Performance Evaluation as It Relates to Reshelving Accuracy S. Celine Sharp 13. Measuring and Managing Circulation Activity Using Circulation Rates Matthew S. Moore 14. Triage Assessment and Management Measures for Access Services Barry Brown 15. Access Services: The Development of a Holistic Approach to Convenience Information Services: An Editorial Essay on the Future of Access Services Pat Weaver-Meyers and Virginia Steel