Achieve Lasting Process Improvement: 1st Edition (Hardback) book cover

Achieve Lasting Process Improvement

1st Edition

By Bennet Lientz, Kathryn Rea

Routledge

304 pages

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Hardback: 9780124499843
pub: 2002-06-10
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eBook (VitalSource) : 9780080498508
pub: 2009-11-03
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Description

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods.

The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS041000
BUSINESS & ECONOMICS / Management
REF000000
REFERENCE / General
SOC000000
SOCIAL SCIENCE / General
TEC009010
TECHNOLOGY & ENGINEERING / Chemical & Biochemical