2nd Edition

Achieving HR Excellence through Six Sigma

By Daniel T. Bloom Copyright 2022
    268 Pages 39 B/W Illustrations
    by Productivity Press

    268 Pages 39 B/W Illustrations
    by Productivity Press

    268 Pages 39 B/W Illustrations
    by Productivity Press

    Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.

    From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes.

    Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations.

    The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey.

    Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization.

    The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations.

    This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.

    Table of Contents

    TLS Continuum Acronyms

    List of Illustrations

    Forward to the 2nd Edition


    About the Author

    Introduction to the 2nd Edition


    Chapter 1: Organizational Excellence

    Definition of Excellence

    Definition of HR Excellence

    Creating an HR Center of Excellence

    Chapter 2: The Road to Change


    1940 -1950

    1950 -1960

    1960 -1970

    1970 - 1980

    1980 - 1990

    1990 – 2000

    2000 – 2010

    2010 – 2020



    Chapter 3: What the TLS Continuum?

    What is the TLS Continuum?

    Principles of the Theory of Constraints

    Principles of Lean

    Principles of Six Sigma

    Chapter 4: Project Design and Team Dynamics


    Team Essentials

    Team Roles and Responsibilities

    Project Essentials

    The Project Charter

    Project Selection

    Project Maps

    Chapter 5: Voice of the Customer


    Stakeholder vs. Shareholder


    Voice of the Customer Matrix

    Chapter 6: Organizational Waste




    Over Transportation


    Excess Inventory

    Excess Motion

    Process Defects

    Underutilized employee potential

    Material Underutilization

    Chapter 7: The TLS Continuum Methodology

    You Don’t Need to be a Statistician

    Continuous Process Improvement Matrix

    Scientific Method vs DMAIC Process

    DMAIC Business Case

    Define Stage

    Measure Stage

    Analyze Stage

    Improve Stage

    Control Stage

    Chapter 8 HRCI Body of Knowledge


    The Body of Knowledge

    BOK Leadership and Strategy

    BOK Talent Planning and Acquisition

    BOK Learning and Development

    BOK Total Rewards

    BOK Employee Relations and Engagement

    Chapter 9 How to Implement the TLS Continuum


    Pillar #1: Voice of the Customer

    Pillar #2: Organizational Alignment

    Pillar #3: Continuous Process Improvement

    Chapter 10: The Road to HR Excellence


    Further Reading




    Daniel T. Bloom, SPHR, SSBB, SCRP, is the founder and chief executive officer of Daniel Bloom & Associates, Inc. Founded in 1980, DBAI is a Largo, Florida–based human capital consulting firm dedicated to helping clients create strategic, innovative, and aligned organizations.

    He is a well-respected author, speaker, and HR Strategist, who has worked as a contingency executive recruiter, a member of the internal HR staff of a Fortune 1000 corporation, and as a Corporate Relocation Director for several real estate firms. He is an active participant within the HR Social Media scene maintaining Blogs on BestThinking.com, Wordpress, Human Capital League, Blogger, Toolbox for HR, and others. Since 1980 he has written over 40 articles and white papers which have appeared in the professional press and online.

    Dan is also a frequent contributor to the HR site Hirecentrix. He is a member of the Society for Human Resource Management, Worldwide ERC, and a Professional member of the National Speakers Association. He currently serves as a member of the Engineering Technology and Building Arts Advisory Board at St. Petersburg College. After 30 years involvement in the industry, he is a Subject Matter Expert on issues surrounding Domestic Relocation issues.

    A graduate of Parsons College with a degree in Education, Daniel Bloom is certified as a Senior Professional in Human Resources (SPHR); a Six Sigma Black Belt, and a Senior Certified Relocation Professional. He founded Daniel Bloom & Associates, Inc. in 1980 following a lay off from the HR department of the ECI Division of E-Systems.