Advances in Service Network Analysis examines advances in the management and analysis of networks of organizations in service industries. In recent years recognition of the significance of inter-organizational networks for the provision of complex services, for example at tourist destinations, has stimulated discussion of numerous issues of theoretical and practical significance. These topics include governance, collaboration and partnerships between organizations of varying scale, sophistication and expertise, concern about leadership and trust in the management of service networks, and their overall contribution to social capital development in regions, sectors and in emergent economies.
This book was originally published as a special issue of The Service Industries Journal.
Table of Contents
1. Advances in Service Networks Research 2. A Comparative Analysis of Quantity and Price Competitions in Tourism Supply Chain Networks for Package Holidays 3. The Centrality of Service Organisations and their Leisure Networks 4. Network Analysis and Wine Routes: The Case of the Bairrada Wine Route 5. Important ‘Ingredients’ for Successful Tourism/Protected Area Partnerships: Partners Policy Recommendations 6. Knowledge Networks in the Tourism Sector of the Bournemouth, Poole and Christchurch Conurbation: Preliminary Analysis 7. Measuring Tourism Chain Performance 8. Applying a Lifecycle Perspective to Explain Tourism Network Development 9. Unintended Consequences in the Evolution of Affiliate Marketing Networks: a Complexity Approach 10. The Effects of Network Embeddedness on Service Innovation Performance 11. Knowledge Networks of Innovative Businesses, An Explorative Study in the Region of Ingolstadt 12. Knowledge Transfer in a Tourism Destination: the Effects of Network Structure
Noel Scott is Associate Professor in the School of Tourism at The University of Queensland, Australia. He was the Senior Manager of Research and Strategic Services at Tourism Queensland for several years. His research interests include tourism experiences, destination management and stakeholder organization. He has completed tourism consultancy projects in a number of countries including Fiji, China, and Chile. He has 130 academic articles published, and has authored 13 books.
Eric Laws is Adjunct Professor of Tourism Services Management at James Cook University, Cairns, Australia. His research is focussed on tourism service quality, destination management, structural relations in the tourism industry and tourism crisis recovery. He has had over 60 research papers published and has authored or edited 18 books and Journal Special Issues on a range of tourism management topics.