1st Edition

Agency, Change and Learning Accounts of Internal Change Agents

Edited By Julian Randall, Bernard Burnes Copyright 2024
    240 Pages 6 B/W Illustrations
    by Routledge

    Despite the plethora of books on change, there appears a notable gap in the field; rarely is the authentic and candid voice of change agents heard. How often do academics or practitioners candidly state what they actually do when they are faced with managing change in their own organisations or when they are called on in a consultancy capacity? In this new book, the editors bring together a diverse group of contributors who have worked as Internal Change Agents in organizations to divulge what they really do and think about change.

    The authors draw on their own research work involving change agents and their change interventions and include current reflections on the post-Covid world of work, and the change required for achieving change interventions successfully. Each contribution offers perspectives from real change programmes, in both the public and private sector, offering a unique opportunity to move beyond theory and understand change in practice.

    The book offers valuable insights for academics and students of organisational change and behaviour, leadership and organisational development.

    Introduction: Agency, change and learning: The role of the internal change agent

    Julian Randall and Bernard Burnes

    Part 1: Change agents and emergent identity: the wilful actor at work.

    Julian Randall and Bernard Burnes

    Chapter 1. Working as a change agent: change and development with a coaching approach

    Sarah Smith

    Chapter 2. Psychotherapists as Internal Change Agents

    Linda MacLeod

    Chapter 3. Discovering Agency as a Change Practitioner

    Elaine Mottram

    Chapter 4. Developing your practice model

    Tricia Boyle

    Part 2: Competing and collaborating logics: The academic practitioner divide.

    Julian Randall and Bernard Burnes

    Chapter 5. Agency Attention in Performance-led Organisational Change

    Tom Pfefferkorn

    Chapter 6. Change through a social system lens

    Helen Mackenzie

    Chapter 7. Training and development in policing

    Richard Harding

    Chapter 8. Wilful actor and modular individual: Change agency in a University Business School

    Umit Bititchi

    Part 3: Reflexivity, learning and the internal conversation: The work of the modular individual.

    Julian Randall and Bernard Burnes

    Chapter 9. Partnership renewal: the work of the internal change agent

    James Storrie

    Chapter 10. The Role and Function of the Change Agent in Practice: Reflections on a path well-trodden

    Tracey Reddings

    Chapter 11. The Modular Individual

    Ron Skea


    Julian Randall is an Honorary Professor at Edinburgh Business School, Heriot Watt University.

    Bernard Burnes is Professor Emeritus of Organisational Change at Stirling Management School.