This book, first published in 1965, illustrates the world of management in the airline industry. It examines the external relations with customers, government, investors, suppliers and competitors, as well as internal relations within the business such as organization and industrial relations.
Part 1. External Relations of Management 1. Relations with Customers 2. Relations with State 3. Relations with Investors, Suppliers, General Public and Competitors 4. Organisation and External Relations Part 2. Internal Relations of Management 5. Elements of Airline Organisation 6. Theory of Organisation 7. Costs and Savings of Organisation 8. Principles of Subordination 9. Overall and Component Organisations, and Their Groups in Airlines 10. The Human Element in Airline Organisation 11. Industrial Relations 12. The Nature and Task of General Management 13. Finance Management 14. Purchasing Management 15. Production Management 16. Marketing Management 17. Personnel Management 18. The Management of Research and Development Part 3. The Individual Manager 19. The Individual Manager