0. Preface 1. Social Media: the what, why and how 2. Who uses what? 3. Social media and the digital transformation 4. Ownership and measurement 5. Social service and support 6. Social Customer Relationship Management 7. Social media monitoring for market intelligence 8. Introduction 9. Management and staff 10. Viral Marketing and influencers 11. Blogging 12. Consumer reviews 13. Social networking and online communities 14. Social sharing 15. Social service and support 16. Real-time social media marketing 17. Event social media marketing 18. Online public relations and reputation management 19. Advertising on social media 20. Epilogue
Biography
Alan Charlesworth is a Senior Lecturer in Marketing and has been involved in digital marketing as a practitioner, consultant, trainer, researcher, educator and author since 1996
'Charlesworth, who has been involved in digital marketing since 1996, has written a book aimed at introducing marketing people to social media strategies. Though the book primarily focuses on Facebook, YouTube, and Twitter, other types of social media are sprinkled throughout the text. The chapter on social networking in online communities emphasizes LinkedIn's supplanting of traditional business networking. Extended coverage in the book includes social shopping and sharing sites, where a social network of shoppers can inform others in the same network. Many statistics, such as how only 7 percent of respondents to a 2014 survey had never checked an online review prior to making a purchase, pepper the text in an engaging way. Furthermore, the author provides useful exercises at the end of chapters, and the writing features catchy section headings, such as "Is the value of a Facebook friend 37 cents?" and "Your own comments might be illegal." Summing Up: Recommended. Upper-division undergraduates and above' --C. Wankel, St. John's University, New York, in CHOICE July 2015
‘This is a very comprehensive book that offers excellent theoretical background and illustrates with real-life examples. It provides significant insights into the dynamic role of social media in marketing and will be very useful for both the students as well as the social media marketing practitioners.’ – Prithwiraj Nath, Norwich Business School, University of East Anglia, UK
‘Another great book by Charlesworth. As is the case with his texts, the work is very accessible to readers new to the subject, whilst offering insights for the more experienced academic and practitioner. This book takes a logical tour through social media marketing. In addition, it avoids the overly optimistic ‘dogma’ often found in this subject area. This book is a fine attempt to consider social media marketing from a more hard-nosed perspective. It is not only an informative text but also a thoroughly enjoyable read.’ - Dr Michael Cassop Thompson, Senior Lecturer, Leeds Beckett University, UK
