1st Edition
Andy & Me and the Hospital Further Adventures on the Lean Journey
Why Do I Feel So Lousy?
The Humpty Dumpty Bar & Grill
Rachel and Gwendolyn
My Uncle’s Funeral
Andy Saito
The Usual Suspects
What’s Happening behind the Curtain?
Developing Our Strategy
How Will We Change Their Thinking?
Value and Waste
Moment of Truth
Visual Management and 5S
Standardized Work
Quality in the Process
Flow—Part 1
Flow—Part 2
Total Involvement and Kaizen
The Four Rules
Practical Problem Solving
Year-End Review
Index
Biography
Pascal Dennis is President of Lean Pathways, an international coaching team. He is the author of four previous books on Lean management, all of which have won the prestigious Shingo Prize for outstanding research in the field of operational excellence. Pascal and his team have worked with major healthcare systems like Inova Health System, Baptist Memorial Healthcare Corporation, Health Sciences North and Salem Health, as well as Fortune 100 companies like Kimberly Clark and Lockheed Martin.
Pascal learned the Toyota business system in leadership positions at Toyota Motor Manufacturing Canada, one of Toyota’s best plants, and has worked with leading senseis in North America and Japan.
Pascal lives in Toronto with his wife and three children.
For more information please visit www.leansystems.org.
