Despite continued interest in Cognitive Work Analysis (CWA) techniques for the analysis and design of complex, human-technology systems, few published accounts exist that document all of the five recommended phases of CWA in real world applications. Delineating a work-centered conceptual framework that guides the design of technology, Applications of Cognitive Work Analysis provides the understanding necessary to apply these robust techniques to real world, large scale system design problems in a variety of domains.
The book provides a complete CWA analysis for a complex, simulated air traffic control environment and a three phase analysis of an actual healthcare system. It includes detailed applications of work domain, control tasks, and strategies analysis for systems including military command and control, transportation, and emergency management. The contributors present discussions and examples of techniques drawn from research and design traditions other than CWA that can be used to complement and enrich CWA analyses in areas of social and organization analysis, and knowledge and skills analysis. They emphasize important theoretical and application oriented advances in CWA related to the integration of CWA within a larger system design. The concluding chapter examines the progress of CWA as a cognitive engineering tool, then outlines its theoretical underpinnings and a path for the future of this approach.
The book demonstrates how these methods can be applied in complex, real world design contexts, subject to constraints of cost, time, and information. It shows the how, when, and where CWA techniques can be integrated into the systems engineering design process and provides concrete evidence for the value that the CWA approach provides in every domain.
Table of Contents
Advances in the Application of Cognitive Work Analysis, C.M. Burns and A.M. Bisantz
From Work Domains to Worker Competencies: A Five-Phase CWA for Air Traffic Control, R.M. Kilgore, O. St-Cyr, and G.A. Jamieson
Work Domain Analysis using the Abstraction Hierarchy: Two Contrasting Cases, A.M. Bisantz and N. Mazaeva
Beyond the Design of Ecological Interfaces: Applications of Work Domain Analysis and Control Task Analysis to the Evaluation of Design Proposals, Team Design, and Training, N. Naikar
Control Task Analysis: Methodologies for Eliciting and Applying Decision Ladder Models for Command and Control, T.M. Lamoureux and B. Chalmers
Understanding Cognitive Strategies for Shared Situation Awareness Across a Distributed System: An Example of Strategies Analysis, E.M. Roth
A Cognitive Work Analysis of Cardiac Care Nurses Performing Teletriage, C.M. Burns and Y. Enomoto
Methods for the Analysis of Social and Organizational Aspects of the Work Domain, J. Pfautz and S. Pfautz
Task Analysis and Cognitive Work Analysis: One Unified View, C. Drury
Pragmatic Use of Cognitive Work Analysis In System Design: Extending Current Thinking By Adapting The Mapping Principle, W. Elm, J. Gualtieri, J. Tittle, S. Potter, and B. McKenna
Integrated Constraint Evaluation: A Framework for Continuous Work Analysis, J. Flach, D. Schwartz, A. Bennett, S. Russell, and T. Hughes
On an Ontological Foundation for Work Domain Analysis, E. Little, Ph.D.
The Theoretical Foundation of Cognitive Work Analysis, G. Lintern