"Comprehensively covers all phases of the application of Total Quality Management (TQM) to product design and development--from initial concept to customer support--addressing statistical quality control, manufacturing engineering, processes and procedures management, and motivation management. Provides rigorous definitions of the principles of TQM."
Part 1 Total quality management: introduction; what is TQM?; TQM's Japanese-American heritage; defining and measuring total quality; once again, what is TQM?; what does TQM methodology consist of?; standards for TQM implementation programmes; quality in manufacturing; managing processes and procedures for quality improvement; implementing the management of total quality; the coming of the knowledge of revolution. Part 2 Total quality in the engineering of tangible products: the product realization continuum; product design as system integration; concurrent engineering; application-specific qualities inherent in the design; generic qualities inherent in the design; the Taguchi method; impact of design on manufacturing quality; pricing the benefits of design quality improvement; managing the procurement of design quality. Part 3 Practical application of reliability, maintainability and availability: introduction to RMA; reliability; maintainability; availability; system failure analysis; preventive maintenance analysis; corrective maintenance analysis; maintenance planning; fundamentals of reliability/availability analysis; RMA analysis of complex systems.