Appraisal : Improving Performance and Developing the Individual book cover
5th Edition

Improving Performance and Developing the Individual

ISBN 9781138936102
Published July 29, 2016 by Routledge
280 Pages 6 B/W Illustrations

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Book Description

In this revised and updated text, Fletcher and Williams take an evidence-based approach to analysing the key elements of the appraisal process and its place in performance management. Drawing on the academic literature and examples of best-practice, the authors explain how performance appraisal can motivate and develop staff, foster commitment and positivity, and ultimately improve an organisation’s performance.

Key topics covered include:

  • Designing an appraisal system
  • Identifying and developing talent
  • Multi-level and multi-source feedback
  • Appraising professionals
  • Cultural challenges
  • Evaluating and maintaining appraisal systems

Appraisal: Improving Performance and Developing the Individual, 5th Edition, is a standard in the field and essential reading for all students of HRM and occupational psychology, and for any HRM professional looking to develop more effective performance appraisal systems.

Table of Contents

1. Appraisal and Its Place in Performance Management  2. The Aims of Appraisal: Organisational and Individual Perspectives  3. Performance  4. Assessing Performance, the Person and the Situation  5. Designing Appraisal Systems  6. Appraising, Identifying and Developing Potential  7. Multi-Level, Multi-Source Feedback for Appraisal and Development  8. Appraisal with Professionals, And Across Different Sectors  9. Cultural Challenges in Applying Performance Appraisal  10. Training, and the Implementation and Maintenance of Appraisal  11. Performance Appraisal: Best Practice, Best Results  Appendix A: Job and Work Analysis and Competency Modelling  Appendix B: Measures for Evaluating the Effects and Impact of PA

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Clive Fletcher is Professor Emeritus in Occupational Psychology at Goldsmiths, University of London, UK. He has authored more than 200 books, articles and conference papers on appraisal and assessment, and has been a consultant on appraisal to a wide range of organisations in both the public and private sectors.

Richard Williams has had a career that has spanned the academic world and the public sector as an occupational psychologist. Previous posts include Programme Director for MSc courses in the Department of Organizational Psychology at Birkbeck, University of London and Chief Occupational Psychologist in a UK Government department.


‘Performance appraisal has been criticised in recent years, but this book, based on an objective review of the evidence, reminds us of the adage that there is probably nothing better than a well-designed system, but definitely nothing worse than a poorly designed one.’ - Paul Sparrow, Director, Centre for Performance-Led HR and Professor, Lancaster University, UK

‘Performance management has moved from the single practice of performance appraisal to a much broader approach. Fletcher and Williams contribute to a better understanding of these systems and address practical issues that arise in motivating, developing and assessing employee performance in the context of these systems. ’ - Adelien Decramer, Assistant Professor HRM, Ghent University, Belgium