1st Edition
Artificial Intelligence for Smart Technology in the Hospitality and Tourism Industry
This informative volume on the shifting requirements of the hospitality service industry aims to incorporate smart information technology into tourism services. A resource written specifically for tourism service industry professionals, it provides a focused approach to introducing Industry 4.0-related technologies. It explains how artificial intelligence can support a company’s strategy to revolutionize the business by using smart technology most effectively. The chapters explore artificial intelligence, Internet of Things, big data, blockchain, and automation and robotics in the hospitality industry.
1. Exploring Artificial Intelligence in Hotels
Atul Abraham Thomas and Diogo Davidson Albuquerque
2. Big Data Analytics and Smart Hotels
Saniya Ansari, Vinod Kumar Shukla, Sonali Vyas, and Shaurya Gupta
3. Blockchain Integration in the Hospitality Industry
Wonda Grobbelaar, Amit Verma, and Vinod Kumar Shukla
4. Artificial Intelligence as an Invigoration of the Hospitality Industry: An Analysis
Gagandeep Kaur and Prashant Chauhan
5. Applications of Robotics in the Hospitality Industry
Venkat Sai Karanam, Vinod Kumar Shukla, Mohammad Nadeem Khalid, and Soumi Dutta
6. Future Employments in the Hospitality Industry
Wonda Grobbelaar and Amit Verma
7. Artificial Intelligence in the Tourism and Hospitality Industry
Abhishek Achary and Diogo Davidson Albuquerque
8. Automation and Robotics of the Tourism Industry
Muhammet Erbay
9. Role of IoT in the Tourism Industry
Darryl Mathew, Vinod Kumar Shukla, Fatima Beena, Nitin Shankar, and Sana Moid
10. E-Tourism and the COVID-19 Pandemic
Shakhnozakhon Fakhriddinova
11. Artificial Intelligence for Smart Medical Tourism
Ankita Sharma
12. Leveraging Potentials of Artificial Intelligence and Robotics for the Tourism Industry: A Study
Sonali Vyas, Shaurya Gupta, and Vinod Kumar Shukla
13. Mechanical AI and Customer Perception: A Study on Hospitality Aspirants
Varinder Singh Rana and Ashish Raina
14. Digitalization and Customer Service Standards: A Service Industry Perspective
Robin Sharma, Amit Verma, and Vinod Kumar Shukla
15. Artificial Intelligence and Individual Privacy
Gagandeep Kaur, Prashant Chauhan, and Vinod Kumar Shukla
16. Systematic Evaluation of Culture Biases in the Service Industry
Cari Leyshon
17. Artificial Intelligence and Cyber Security in the Service Industry
Vineeta Kapoor
18. Technological Implementation in the Service Sector: A Case Study
E. Eze Ifeanyichukwu
Biography
Vinod Kumar Shukla, PhD, is working with Amity University, Dubai, United Arab Emirates, as Associate Professor and Head of Academics in the School of Engineering Architecture Interior Design. He has more than 14 years of experience. The recipient of several awards for his work, he is an active member of IEEE and has published many research papers in reputed journals and conferences. He completed the General Management Programme at the Indian Institute of Management Ahmedabad and has conducted many employee training programs for Delhi Transco Limited; the Indian postal department in Megdoot Bhawan, Delhi; and the Directorate General Resettlement (an interservice organization functioning directly under the Ministry of Defence). He has written and edited many books in the field of Industry 4.0 and information technology. He holds international patents in the broader field of information technology.
Amit Verma, PhD, is Dean of Student Affairs, Global Business Studies, GBS Dubai, United Arab Emirates. He has extensive experience in airlines, hotels, destination management companies, and online travel companies, including at Austrian Airlines, TAJ Hotel, Crown Plaza, MakeMyTrip, Travelport, and Carlson Wagonlit Travel. Dr. Verma has been associated with Skyline University, UAE; Management Development Institute of Singapore; MDIS, Uzbekistan; and Lucknow University, India. He has also been a visiting lecturer at the University of Sunderland and Bangor University, both in the UK. Dr. Verma effectively contributed to the emiratization plan in Dubai and managed the project of the Ajman tour guide training program. He has been instrumental in a RAKTA training program and has published development initiatives in coordination with the Fujairah Tourism & Antiquities Authority.
Jean Paolo G. Lacap, PhD, is Vice President for Research and Extension at the City College of Angeles, Philippines. He has received several awards for his work, including a Diplomate in Business Education (DBE) from the Philippine Academy of Professionals in Business Education. He is a Registered Marketing Professional (RMP) and Accredited Marketing Educator (AMEd). He has presented research papers at conferences and has published research studies in international journals. He is part of several international refereed journals in the Philippines and abroad as an editorial board member and reviewer.
