1st Edition

Aspects of Quality Management in Value Creating in the Industry 5.0 Way

    272 Pages 28 B/W Illustrations
    by CRC Press

    Industry 5.0 suggests a new stage of industrial growth that expands upon earlier stages of industrialization, emphasizing human-centered approaches to technology and digital sustainability. With its innovative approach, Industry 5.0 will contribute to the resolution of the manufacturing-social need mismatch issue. In contrast to other industrial revolutions that placed more emphasis on the financial aspects of sustainability, the Industry 5.0 vision places more emphasis on social demands and human centricity. 

    The book ‘Aspects of Quality Management in Value Creating in the Industry 5.0 Way’ focuses on the challenges that companies in the field of quality management in Industry 5.0 face, particularly in relation to client value aspects. The book devotes a lot of space to the issues of client satisfaction, cybersecurity, e-commerce, TQM, and collaborative work between robots and humans in the company.


    ·       Characterize the new role of value for customer 5.0 in the augmented era.

    ·       Analyze the collaborative work between robots and humans in the industry. 5.0 conditions

    ·       The book investigates the complex relationship between satisfaction, awareness, perception, attitude, and demographics, as well as examining how technological advances and market performance impact client satisfaction.

    ·       E-client in the cyber-security aspect

    ·       Multi-Agent Technology (MAT) to maintain Total Quality Management (TQM) in manufacturing and analyze MAT's role in TQM

    ·       A novel structure for innovation, "Innovation Control (IC)," to integrate creative thinking and business strategy

    ·       Industry 5.0 inside the automotive sector

    ·       Technetronic Education (TE) in the context of Industry 5.0: its advantages, challenges, and implications

    ·       Ethical aspects and challenges associated with developing technologies are proposed.

    The book ‘Aspects of Quality Management in Value Creating in the Industry 5.0 Way’ serves as a future road map, guiding readers through the complexities of industrial progress.

    Academic researchers, along with senior undergraduate and graduate students, are the primary target audience.


    About the Editors

    List of Contributors



    1.      New role of value for customer 5.0 in augmented era

    Joanna Rosak-Szyrocka, Shashi Kant Gupta, and Flavio Boccia

    2.      Smart Manufacturing: Intelligent Systems in Industry 5.0

    Neha Mishra and Atul Garg

    3.      Customer-Centric Stock Broking in Industry 5.0: An Examination of Awareness, Perception, and Expectation for Satisfaction

    Himanshu Lad, Aparna Vajpayee, and Parag Sanghani

    4.      E-Client Safety as Determinant of Value in Cyber-Security Aspect

    Hasim Deari and Eldian Balla

    5.      Overview of Industry 5.0 and Its Impact on HR: A Comprehensive Review

    Vidhi Tyagi, Shikha Mittal, and Abha Gupta

    6.      E-Customer Safety in Digital Environment from the Seller's and the Buyer's Perspectives

    Shashi Kant Gupta, Joanna Rosak-Szyrocka, V. Suresh Kumar, and Gilbert C. Magulod Jr

    7.      How Multi-Agent Technology Ensures Total Quality Management in Organizations

    Shubham Sharma and Somesh Kumar Sharma

    8.      Enhancing Human-Machine Collaboration for Value Creation in Automotive Manufacturing in Industry 5.0

    Priya V, Vipin C, Zamal Mohamed Zubair, and Pranav S

    9.      Deploying New It Tools in Industry 5.0 In the Creative Direction

    Shashi Kant Gupta, Joanna Rosak-Szyrocka, Chandra Kumar Dixit,  Shovona Choudhury, and  Julee Banerji

    10.  Quality Education in the Era of Industry 5.0: Exploration of the Role of Educational Leaders and Managers for Value Creation

    Zafarullah Sahito, Noor Ahmed, Anna-Marie Pelser, and Insaf Ali


    11.  Traditional Pedagogy to Technetronic Education: A Paradigm Shift in Industry 5.0

    Aparna Vajpayee

    12.  Ethical Conundrums and Privacy Concerns in new innovations: A systematic review

    Rahul Joshi


    MOHAMED ABOUHAWWASH received the B.Sc. and M.Sc. degrees in statistics and computer science from Mansoura University, Mansoura, Egypt, in 2005 and 2011, respectively, and the joint Ph.D. degree in statistics and computer science from Michigan State University, East Lansing, MI, USA, and Mansoura University, Egypt, in 2015. Currently, he holds significant academic positions at Distinguished Institutions, at Michigan State University, East Lansing, MI, USA. Additionally, he serves as an Associate Professor at the Department of Mathematics, Faculty of Science, Mansoura University, Egypt. He is dedicated to advancing knowledge that transcends geographical boundaries, as evidenced by his role as a Visiting Scholar at the Department of Mathematics and Statistics, Faculty of Science, Thompson Rivers University, Kamloops, BC, Canada, during 2018. He is a Distinguished Researcher and Academician, widely recognized for his outstanding contributions to the fields of computational intelligence, machine learning, and image reconstruction. With an illustrious career, he has published over 180 papers in esteemed journals, including notable publications like IEEE Transactions on Evolutionary Computation, IEEE Transactions on Medical Imaging, IEEE Transactions on Emerging Topics in Computational Intelligence, Artificial Intelligence Review, Expert Systems with Applications, Swarm and Evolutionary Computation, Knowledge-Based Systems, and Applied Soft Computing. In addition to his prolific research output, he has showcased his expertise by authoring several edited books published by reputable academic publishers such as Springer, Wiley, Taylor, and Francis. His impact on the academic community is further amplified through his editorial board service in numerous prestigious journals and conferences. Throughout his illustrious career, he has received recognition for his academic excellence, notably being honored with the best master’s and Ph.D. Thesis Awards from Mansoura University in 2012 and 2018, respectively.


    Dr. Joanna Rosak-Szyrocka, H- 35 index Google Scholar, H – 11 index Web of Science, H-12 index Scopus. Assistant Professor, Erasmus+ coordinator at the Faculty of Management, Czestochowa University of Technology, Poland. She specialized in the fields of digitalization, industry 5.0, quality 4.0, education, IoT, AI, and quality management. Participant in multiple Erasmus+ teacher mobility programs: Italy, UK, Slovenia, Hungary, Czech Republic, Slovakia, and France. She cooperates with many universities both in the country and abroad. Editorial Board: Plos One Journal, PeerJ Journal. Advisory Board of Heliyon Journal. Associate Editor for Cogent Business and Management, Taylor & Francis. Guest Editor of: Entertainment Computing Journal Elsevier Journal, Resources MdPI, IJERPH MdPI, Energies MdPI, Sustainability MdPI, Springer Discover Sustainability Journal, Frontiers, Elsevier Measurement Journal. Reviewer for a number of prestigious journals like IEEE, Elsevier, MdPI, Frontiers, Sage, Springer and Emerald. Member of the Research Team at the Faculty of Management of the Częstochowa University of Technology 2022 and the interdisciplinary team 2022. Member of the team for surveying deans' offices and the course of studies in the field of occupational health and safety and member of the technical team for evaluation at the Faculty of Management of the Częstochowa University of Technology. She was awarded a diploma of recognition from the Dean of the Faculty of Management of the Częstochowa University of Technology for her publishing activities, as well as a medal from the Dean of the Faculty of Management of the Częstochowa University of Technology in gratitude for long-term cooperation with the Faculty of Management (2017). In 2023, she was awarded the medal of the President of the Republic of Poland for long-term service.


    Shashi Kant Gupta is presently working as an Assistant Professor in the Department of Computer Science and Engineering, PSIT, Kanpur. He is also the founder and CEO of CREP PVT. LTD., Lucknow. He is a member of Spectrum IEEE and other international organizations for research activities. He has published many research papers in reputed international journals, SCOPUS and SCI indexed journals. His research focuses on performance enhancement through Cloud computing, Big Data Analytics, IoT and Computational Intelligence-based Education. He is currently working as a reviewer in various international journals like BJIT. He has published many Indian patents in the field of information technology, computer science and management. One Indian patent is under grant approval. He has more than 10 years of teaching experience and 2 years of Industrial experience.