Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.
For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples
Table of Contents
Introducing excellence - Introduction; Excellence: the fundamental concepts; Quality award and excellence; The excellence models; Adopting an excellence approach; Summary; A quick guide to the National Quality Awards - US awards; European; UK; Deming; Australian; Canadian; Other regions; Where does ISO90000 fit?; Summary; The Malcolm Baldrige National Quality Award - History; Core values and concepts; The criteria for performance excellence; The scoring system; The award winners; Promoting performance excellence across the US; Summary; The EFQM Excellence Model - History; Fundamental concepts; The criteria: enablers and results; The scoring system; The award winners; The UK Excellence Award; Summary; The Deming Prize - History; The Deming Prize Framework; The evaluation process; The award process; Deming Prize winners; Summary; The Australian Business Excellence Framework - Common principles; Categories and items; Assessment dimensions; Promoting excellence in Australia; The prize winners; Summary; The Canadian Framework for Business Excellence - Concepts; Categories; Assessment and scoring; Promoting excellence in Canada; The prize winners; Summary; The ISO9000:2000 Quality Management System - History; Fundamental concepts; Quality management systems requirements; The certification process; The internal audit and management review; Integrating the excellence frameworks into the QMS; The Business Management System; Summary; How do the models compare? - Objectives, excellence principles and criteria; Common award criteria; Mapping the models; A unified model; Summary; The models and self-assessment - Introduction; Key steps in the process; Approaches to self-assessment; Self-assessment and organizational maturity; The benefits from self-assessment; Summary; Building an excellence platform - A roadmap to excellence; The basic platform; The vision excellence framework; Process excellence; Performance management framework; Integration; Summary; The excellence hall of fame - Cases from the Baldrige winners; Cases from the European Excellence Award winners; Cases from the UK Excellence Award winners; Cases from the Deming Prize winners; Benefits from an excellence approach; Summary; Further reading; Appendices; Index.