BYOD for Healthcare  book cover
1st Edition

BYOD for Healthcare

ISBN 9781482219814
Published April 23, 2014 by Auerbach Publications
454 Pages 29 B/W Illustrations

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USD $150.00

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Book Description

With 70 percent of organizations already adopting bring your own device (BYOD) and Gartner expecting this number to increase to 90 percent by the end of 2014, it is not a question of if, or when, it’s a question of will you be ready.

BYOD for Healthcare provides authoritative guidance to help you thrive during the healthcare BYOD (hBYOD) revolution. Jessica Keyes, president of New Art Technologies, Inc., professor at the University of Liverpool, and former managing director of R&D for the New York Stock Exchange, supplies an understanding of these new end users, their demands, and the strategic and tactical ramifications of these demands.

Maintaining a focus on the healthcare industry, the book considers the broad range of technical considerations, including selection, connectivity, training, support, and security. It examines the integration of BYOD to current health IT, legal, regulatory, and ethical issues. It also covers risk assessment and mitigation strategies for an hBYOD environment that are in line with medical laws, regulations, ethics, and the HIPAA and HITECH Acts.

The text discusses BYOD security and provides time-saving guidance on how to configure your hBYOD environment. It also considers how BYOD impacts resource management, certification of EMR/EHR software, health informatics, and health information exchange.

The book covers content and data management, risk assessment, and performance measurement and management. It includes a set of Quick Start guides with tips for assessing costs, cloud integration, and legal issues. It also contains a robust appendix with information on everything from security settings for Apple iOS devices to a sample employee mobile device agreement.

Table of Contents

The BYOD Revolution Adapted to Health Information Technology
Meaningful Use
The Possibility of hBYOD
What is in it for the Organization
So What can go Wrong?
Mobile Device Management
Consumerization of IT
Business as Usual

Making a Financial Case for BYOD
Supporting BYOD
Cost–Benefit Analysis
Break-Even Analysis
Estimating ROI for an IT Project
Earned-Value Management
Rapid Economic Justification
Value Measuring Methodology
Step 1: Develop a Decision Framework
Task 1—Identify and Define the Value Structure
Task 2—Identify and Define Risk Structure
Task 3—Identify and Define the Cost Structure
Task 4—Begin Documentation
Step 2: Alternative Analysis—Estimate Value, Costs, and Risk
Task 1—Identify and Define Alternatives
Task 2—Estimate Value and Cost
Task 3—Conduct Risk Analysis
Task 4—Ongoing Documentation
Step 3: Pull Together the Information
Task 1—Aggregate the Cost Estimate
Task 2—Calculate the ROI
Task 3—Calculate the Value Score
Task 4—Calculate the Risk Scores
Task 5—Compare the Value, Cost, and Risk
Step 4: Communicate and Document
Task 1—Communicate the Value to Customers and Stakeholders
Task 2—Prepare Budget Justification Documents
Task 3—Satisfy Ad Hoc Reporting Requirements
Task 4—Use Lessons Learned to Improve Processes
Uncertainty Analysis
Sensitivity Analysis

Integrating hBYOD into Performance Measurement and Management Systems
Measuring BYOD
Why Measure?
Understanding Performance Management
Attributes of Successful Performance Measurement Systems
Developing Benchmarks
Using Balanced Scorecard to Measure BYOD Effectiveness
Representative IT Balanced Scorecard Value Metrics
Keeping Track of What is going on
Validation and Verification

Assessment and Mitigation of Risks in an hBYOD Environment
What is a Risk Analysis?
Initiating the Risk Assessment
A Typical Organization’s Computer System
System Architecture
System Operational Authority/Ownership Threats to a Typical Organization’s Assets
Current Security Measures
COG Contingency Planning
Divisional Contingency Planning
Protection Against Network-Related Threats
Vulnerabilities Reported by the Risk Assessment Team
Recommendations for Mitigating the Identified Vulnerabilities

Guidelines for Managing and Securing Mobile Devices in the Health Organization
HIPPA Security Rule
Mobile Device Overview
High-level Threats and Vulnerabilities
Use of Untrusted Mobile Devices and Networks
Use of Applications Created by Unknown Parties
Interaction with Other Systems
Use of Untrusted Content
Use of Location Services
Technologies for Mobile Device Management
Components and Architectures
Security for the Life Cycle of Enterprise Mobile Device Solution
Operations and Maintenance

Cloud Best Practices
Selecting a Cloud Service
CSP and End-User Agreements
TOS Agreements
Nondisclosure Agreements
Service-Level Agreements Terms and Definitions
Measuring SLA Performance
SLA Enforcement Mechanisms
CSP, Organization, and Integrator Roles and Responsibilities
Contracting with Integrators
Clearly Defined Roles and Responsibilities
Continuous Monitoring
Incident Response
Key Escrow
Audit Logs
Privacy Impact Assessments
Data Location
Breach Response

Configuration Management in a BYOD Environment
CM and Process Improvement
Measurement and Metrics
Benefits of BYOD CM
CM Components
Configuration Identification
Configuration Change Control
Configuration Status Accounting
Configuration Auditing
Implementing CM in the Organization
Manage the Risks of CM
CM and Data Management
Document Identification
Data Status Level Management
Data and Product Configuration Relationships
Data Version Control
Digital Data Transmittal
Data Access Control

Content Management for hBYOD
Enterprise Information Management
Content Management System
DMS/Electronic DMS
Records Management System
Digital Asset Management
Mobile Device Management and Mobile Content Management

Integrating hBYOD into Resource Management
Data Management Roles
Data Management Responsibilities
Dictionary of Data Management Terms

BYOD Means Social Networking
Tools that Provide Networking Capabilities
Wikis in Action
Meaning-Based Computing
Semantic Web
Virtual Worlds
KM Tools

Getting a Quick Start on hBYOD
Quick Start 1: Software-Based Authentication
Quick Start 2: BYOD— Making IT Work for Your Firm
Quick Start 3: Software Selection from Multiple Packages
Quick Start 4: The Make-Buy Decision
Quick Start 5: IEEE Framework for Measures
Quick Start 6: Common BYOD Mistakes
Quick Start 7: BYOD Corporate Policy
Quick Start 8: MDM Functionality Guide
Quick Start 9: Legal Issues with BYOD
The Fixes: How to Inoculate Your Company against Potential Legal Trouble
Quick Start 10: Managing Online Content Checklist
Content Management Issues
Quick Start 11: Selecting a Content Management System Checklist
Before You Start
Determining Project Goals and Targets
Determining and Documenting Business Requirements
Producing Documentation
Evaluating and Selecting a Content Management System
Quick Start 12: BYOD Lessons Learned
Each Unique
Survey … Survey … Survey
Each and Every Platform should be IT’s BFF
The App Store Problem
Virtualization: Might It Be a Temporary Savior?
Quick Start 13: BYOD Risks
Quick Start 14: Getting Started with BYOD
Quick Start 15: BYOD Security Tips
Quick Start 16: Cloud Migration Tips
Quick Start 17: Hitching Your Network to BYOD


Security Glossary
Employee Mobile Device Agreement
Mobile Device Security Checklist
Security Configuration Recommendations for Apple iOS 5 Devices
Traditional IT Metrics Reference
Cloud Procurement Questions
Computer Use Policy
Benchmarking Data Collection Methods
Wireless Device Agreement
Mobile Device Management Vendors
Best Practices Security Checklist 
Health Information Technology Glossary
Security Rule


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Jessica Keyes is president of New Art Technologies, Inc., a high technology and management consultancy and development firm started in New York in 1989. Keyes has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University, and San Francisco State University. She is a frequent keynote speaker on the topics of competitive strategy and productivity and quality.

She is former advisor for DataPro, McGraw-Hill’s computer research arm, as well as a member of the Sprint Business Council. Keyes is also a founding Board of Director member of the New York Software Industry Association. She completed a 2-year term on the Mayor of New York City’s Small Business Advisory Council. She currently facilitates doctoral and other courses for the University of Phoenix and is a member of the Faculty Council for the College of Information Systems and Technology. She has been the editor for WG&L’s Handbook of eBusiness and CRC Press’ Systems Development Management and Information Management.

Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker’s Trust, both in New York City. She holds a master of business administration from New York University and a doctorate in management.

A noted columnist and correspondent with over 200 articles published, Keyes is the author of the following books:

The New Intelligence: AI in Financial Services, Harper Business, 1990
The Handbook of Expert Systems in Manufacturing, McGraw-Hill, 1991
Infotrends: The Competitive Use of Information, McGraw-Hill, 1992
The Software Engineering Productivity Handbook, McGraw-Hill, 1993
The Handbook of Multimedia, McGraw-Hill, 1994
The Productivity Paradox, McGraw-Hill, 1994
Technology Trendlines, Van Nostrand Reinhold, 1995
How to Be a Successful Internet Consultant, McGraw-Hill, 1997
Webcasting, McGraw-Hill, 1997
Datacasting, McGraw-Hill, 1997
The Handbook of Technology in Financial Services, Auerbach, 1998
The Handbook of Internet Management, Auerbach, 1999
The Handbook of eBusiness, Warren, Gorham, and Lamont, 2000
The Ultimate Internet Sourcebook, Amacom, 2001
How to Be a successful Internet consultant, 2nd Ed, Amacom, 2002
Software Engineering Handbook, Auerbach, 2002
Real World Configuration Management, Auerbach, 2003
Balanced Scorecard, Auerbach, 2005
Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner’s Guide, Auerbach, 2006
X Internet: The Executable and Extendable Internet, Auerbach, 2007
Leading IT Projects: The IT Manager’s Guide, Auerbach, 2008
Marketing IT Products and Services, Auerbach, 2009
Implementing the Project Management Balanced Scorecard, Auerbach,2010
Social Software Engineering: Development and Collaboration with Social Networking, Auerbach, 2011
Enterprise 2.0: Social Networking Tools to Transform Your Organization, Auerbach, 2012