Best Seller!
Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance, 1st Edition (Paperback) book cover

Benchmarking

The Search for Industry Best Practices that Lead to Superior Performance, 1st Edition

By Robert C. Camp

Productivity Press

320 pages

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Paperback: 9781563273520
pub: 2006-08-31
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Description

Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.

Table of Contents

Introduction

Why Benchmark?

What to Benchmark

Identifying Comparative Companies (Benchmarking Partners)

Data Collection Methods

Determining the Current Competitive Gap

Projecting Future Performance Levels

Communicating Benchmark Findings

Establishing Functional Goals

Developing Action Plans

Implementing Specific Actions and Monitoring Progress

Recalibrating

Beyond Benchmarking

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control