Best Practices in Business Technology Management: 1st Edition (Hardback) book cover

Best Practices in Business Technology Management

1st Edition

By Stephen J. Andriole

Auerbach Publications

368 pages | 67 B/W Illus.

Purchasing Options:$ = USD
Hardback: 9781420063332
pub: 2008-09-26
eBook (VitalSource) : 9780429120343
pub: 2008-09-26
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Despite the exponential growth of computing and communications technology, the inertia of old business technology management practices still drives most investment decisions in this area. Companies spend too much money on new technology, while their business models and processes underutilize the resources they already have. Written in a compelling, conversational manner, Best Practices in Business Technology Management advises those who buy, install, and support all types of computing and communications technology, empowering them to optimize their systems in new and innovative ways.

Divided into six chapters, the book provides insight into the field, discussing decision-making, trends, alignment, optimization, processes, timing, and other areas. It includes practical hands-on advice that explores organization, the challenges of working with people, acquisition and measurement of technology, operational effectiveness, and strategic effectiveness. The best practices presented are not theoretical or untested. Rather, they are the result of trench warfare and real applications. The insights contained in this volume represent what successful companies have done—and continue to do—to optimize the business technology relationship.

A nationally-known business technology veteran, author Stephen J. Andriole has developed a perspective on the optimization of computing and communications technology based on years of experience from government, industry, academia, and the venture capital business. In this book, he demonstrates how those who buy and deploy technology can optimize their technology in a way that saves costs and provides maximum performance.

Table of Contents


The 5 × 7 Business Technology Strategy

Revisiting the "IT Doesn’t Matter" Argument

Ten Things IT Should Tell Management

Ten "New Rules" for IT

Ten Questions for Everyone

Still Too Many Dollars

Preparing for the Tsunami

IT’s All about Processes

Does Any of This Sound Familiar?

Markets, Pills, and Timing

That Was Then, This Is Now

Trends That (Really) Matter

What They’re Doing

Business Technology Trends to Worry About

Collaborate/Integrate: What to Do about Business Technology

Strategy, Anyone?


Five Flavors of Alignment

Cost versus Profit Centers

Should Boards of Directors Govern Technology?

Just Enough Organization

Tuning-Up the Business Technology Organization

Would You Survive an Alignment Audit?

You Report to Who?

Who’s Minding the Technology Store?

Five Hours to Influence

Grading Industry Cultures

Whatever Happened to Mentoring, Meritocracies, and Sabbaticals?

Has Anyone Been to Nordstrom’s?

Do You Have a CTMO?

Another Audit

The Whole Context and Nothing but the (Whole) Context

What Kind of Technology Center Are You, Really?

Who’s in Control?


Making Money with IT: Three Ideas for Revenue Generation

A Little Exercise Goes a Long Way: Internal Focus Group Problem

Of PMOs, VMOs, and XMOs: Why So Many Management Offices?


Time for New Skills: People Readiness for the Second Digital

Feel My Pain

IT Begins in the Classroom

Decision-Making Discipline: An Executive Course on Multicriteria

Theory versus Practice: Who Owns IT Education and Training?

Tweaking Business Technology Leadership: What Academia Can

How’s the Team Doing? An Unbalanced Scorecard

Three Brands for the Millennium

Can We Handle the Truth?

The Real Truth

Do You Speak Business?

Leadership, Likability, and Life

Politics, Culture, and You

Consultants in the Hen House

Acquisition and Measurement

Many Happy Returns

Sourcing, Sourcing Everywhere

Concepts to Clusters: The Real Technology Chasm

Vendors, Vendors Everywhere … Who’s the Fairest of Them All?

Three Reasons More Outsourcing Is Inevitable

Squeezing Willing—and Not-So-Willing—Vendors

Guerilla Budgeting

Dissenting Opinions about Outsourcing

Selling Tough Projects

What’s Your Core IT Competency? Really?

Who Pays for All This Stuff?

Who’s Measuring All This Stuff?

Security Solutions Outsourcing: It’s Time

Project Management—Yes, Again …

What to Do? Triangulating on Requirements

Sourcing the Sources: Who Does What Today? Who Wins Tomorrow?

Strategy, Applications, and Architecture Sourcing: Where There Are

Advanced Vendor Management: A Graduate Course in the Project Management Rigor (or Rigor Mortis)

Operational Effectiveness

Thin Is Beautiful


Another Look at Open Source Software

Commodities: Where Premiums Meet Payments

Who Needs PCs?

Where Does Software Come From?

Everyone to the Woodshed

What You Need to Know about Pervasive Analytical Computing

Ten Things You Can Do Tomorrow to Improve Biz/IT Convergence

Killer Apps


Data’s Still King

Don’t Forget the Plumbing

Standards Now or (Lots of) Cash Later

Should You Buy or Rent?

Don’t Crack the Box

Data Information and Decision Making: Platforms, Analysis, and Open Source Software Redux

Strategic Effectiveness

Appropriate CRM

Web 2.0 and the Enterprise

Thinking about Web 2.0: The Right Questions for the Right Impact

The Reality of New

It’s the Data, Stupid

They Know What We Like—And Where We Are!

Back to the Future: Herding 3,000 Cats through a Worm Hole

The Consumer’s Internet: Thin Clients and Fat Hosts for Everyone

Commercializing Information Technology: A Four-Step Methodology

Business Intelligence in the Early Twenty-First Century: Models and Master Data Management for Business Intelligence and Customer

Strategies and Tactics around "New": Time for a Reality Check

Profiling Your Strategic Technology Alliances



Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Project Management
COMPUTERS / Information Technology
COMPUTERS / Software Development & Engineering / General