1st Edition
Better Customer Service Simple Rules You Can Apply Today
Dedication
Acknowledgements
Preface
Introduction
1. Come to Class Prepared
2. Complete Assignments Neatly and On Time
3. Pay Attention
4. Show Respect
5. Be Courteous and Kind
6. Follow Directions
7. Always Do Your Best
Appendix
Credits
Index
Biography
Edward C. Brewer is Professor of Communication Studies and directs the Communication Studies Online program at Appalachian State University. His research includes over 20 peer-reviewed articles and book chapters. He has also authored or co-authored three books.
Terence L. Holmes is Professor of Marketing at Murray State University and chairs the Graduate Business Curriculum Committee. He has published peer-reviewed articles and cases in journals and textbooks. Prior to his academic career, he was a corporate trainer and co-owned a private vocational school.
