This book attempts to identify some principal dimensions of the process of market and job restructuring by means of case studies of service companies. It places special emphasis on the job restructuring issue and, in particular, on the decline of internal labor markets in the U.S. economy.
1. Introduction 2. The Rise of the New Economy and the Dismantling of Internal Labor Markets 3. Retailing: The Case of R. H. Macy & Co 4. Utilities: The Case of New York Telephone 5. Finance: The Case of a Large Insurance Firm 6. Market and Job Segmentation in the New Economy 7. Policy Implications