1st Edition
Beyond the Lean Office A Novel on Progressing from Lean Tools to Operational Excellence
Prologue
The Hornet’s Nest
The Investigation
The Game Plan
The Plan
Summary
The Old Friend
The Fateful Day
The Education, Part I
Takt and Takt Capability
Continuous Flow
FIFO (First In, First Out)
Workflow Cycles
Integration Events
Standard Work
The Education, Part II
Single-Point Initialization
Pitch
Changes in Demand
The Tour
Sharing the Knowledge
Bibliography
Index
Biography
Kevin J. Duggan has more than 30 years’ experience applying advanced Lean techniques to achieve Operational Excellence and is the author of three books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth ; Creating Mixed Model Value Streams ; and The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes . A recognized authority on Operational Excellence, Kevin has contributed to publications such as Industry Week , Aviation Week , Food Engineering , Flow Control , Assembly , Lean Management Journal , and Plant Services and has appeared on CNN and the Fox Business Network. He is a frequent keynote speaker, master of ceremonies, and panelist at both public and private conferences globally and lectures graduate students in colleges throughout the United States.
