Building Safe Systems in Aviation provides a single source for those who need to progress beyond current models of Crew Resource Management (CRM) to developing safe systems in critical industries. Although the primary focus is on airline pilots, the principles apply to all sectors of aviation, particularly maintenance and cabin crew, as well as other high-risk industries. It systematically sets out the context of CRM and safe systems, the conduct of training, the resources needed by the facilitator and the processes required for the measurement of outcomes. Part One reviews the development of the human factors/CRM domain and examines the concepts of risk and safety. Part Two, primarily for new instructors, gives a guide to training delivery and also considers non-classroom situations, the role of debriefing, facilitation and the design of human factors courses. Part Three examines the measurement of training effectiveness, the design and implementation of behavioural markers and standardizing assessors. It concludes by looking at some of the broader issues associated with the management of CRM. The book's readership includes those who design, deliver or manage CRM and safety-related training within airlines and other companies.
Table of Contents
Contents: Establishing the Aim: Defining crew resource management; Safety and the learning organisation; Establishing the goal - identifying CRM behaviour. The Conduct of Training: Developing training activities; Delivering training. Measuring Results: Measuring the effectiveness of CRM training; Measuring CRM skills; Administration of the process; Index.
Norman MacLeod has worked in training design and development in aviation for over 25 years and has been involved in CRM training for the past 16 years. He has delivered courses and developed facilitators around the world. He is currently Director of Turboteams, a consultancy delivering proficiency-based training analysis.
'This is a well-researched book, giving a good solid foundation for those aspiring to be Crew Resource Management (CRM) facilitators in the airline industry. It is also a very useful reference guide for current CRM facilitators. ' The Aerospace Journal, October 2005